Manager / Assistant Manager, Branch Operations

Manager / Assistant Manager, Branch Operations

Responsibilities:

• Supervise and monitor the daily operations of the branch to ensure compliance with established internal guidelines and regulatory requirements
• Maintain the prescribed security controls and handle accounting and sundry matters of the branch
• Lead, coach and motivate the operations team to deliver quality customer service and cross-sell bank products and services
• Cultivate long-term relationships with customers and refer potential business opportunities to branch sales
• Perform any other duties as assigned by supervisor

Requirements:

• Diploma holder or above
• Minimum 10 years of branch operations experience on counter transaction, cash management, account opening, and AML reporting in the banking industry preferably with supervisory experience
• Passes in HKSI & IIQE licensing examinations preferred, but not a must
• Sound knowledge of branch operations and able to lead a team to ensure excellent service delivery
• Strong technical knowledge of the Bank's products and services
• Good understanding of relevant branch policies, procedures, practices, rules and sales compliance requirements
• Excellent people and communication skills
• Detail-oriented, and able to work independently and under pressure
• Good command of spoken and written English and Chinese, including Putonghua
• Proficient in MS Office applications including Chinese word processing

We offer competitive remuneration commensurate with candidate’s background. If you look for a friendly and harmonious working environment with steady career progression, here is the right opportunity for you. Please submit your full resume with current and expected salary to the Human Resources Division by clicking “ Apply Now ” or visiting this link . We are an equal opportunity employer. Applicants who are not contacted within 8 weeks may consider their application unsuccessful. Applications may be retained for 24 months for consideration of other suitable openings. All personal data collected will be used for recruitment related purposes strictly in accordance with the Bank's personal data policies, a copy of which will be provided upon request by contacting our Personal Data Compliance Officer. #J-18808-Ljbffr