Recycle Coach, Customer Success Manager
Job details
REMOTE – Illinois residents only. Do you have a passion for leveraging sustainability and green initiatives? Recycle Coach, a division of Municipal Media Corp., is seeking a motivated and dynamic Customer Success Manager to join their team. Recycle Coach is a forward-thinking company dedicated to solving waste and recycling challenges through innovative technology and community-focused solutions. Established over 20 years ago, Recycle Coach started with printing recycling calendars and has evolved into a digital leader. Its flagship product, the Recycle Coach app, empowers municipalities, businesses, and universities to modernize waste education and improve recycling habits. With tools like the “What Goes Where” search feature and interactive educational modules, Recycle Coach helps reduce contamination, streamline communication, and foster eco-conscious behaviors among residents. Serving over 1,700+ cities across North America and Australia, Recycle Coach has built a reputation for impactful partnerships and tailored solutions. The company’s technology simplifies access to waste management schedules, improves customer engagement, and reduces operational inefficiencies for its clients. Recycle Coach’s mission remains rooted in promoting sustainable practices and empowering communities to put the environment first by making recycling more accessible and effective. As the Customer Success Manager, you’ll have the opportunity to use technology to help solve environmental challenges. The Customer Success Manager works full-time (40 hrs/week) and reports directly to the Team Lead of Customer Success. This position serves as the primary point of contact for clients. This is an individual contributor role, and therefore does not manage any staff. Work requires the exercise of considerable judgment, initiative, and discretion.
Key Responsibilities:
- Lead the client onboarding process from start to finish, ensuring a smooth transition onto the platform.
- Develop and maintain strong professional relationships to ensure client satisfaction and retention.
- Identify and communicate with clients how add-on products and services can help them achieve their goals.
- Guide informational training and webinars with clients to help them become product experts.
- Foster inter-departmental collaboration across marketing, sales, and product teams.
- Facilitate in-person connections and provide support as needed on occasion.
Qualifications:
- A minimum of 3 years of experience in customer success; prior experience in local/county government, the solid waste/recycling management industry, and/or sustainability programming is strongly preferred.
- A strong knowledge of municipal waste/disposal practices.
- Exceptional oral and written communication skills and the ability to build strong relationships with clients and other stakeholders.
- A proven track record of innovative problem-solving and a customer-centric mindset.
- Ability to independently manage multiple projects, prioritize tasks, and work collaboratively with other departments.
- Proficiency with CRM software; knowledge of HubSpot and Jira is a plus.
- A valid State of Illinois Driver’s License for travel in-state for client meetings (1-2x per month).
- A valid Passport for limited travel (2-4x per year) to Toronto, Canada is required for company meetings.
How to Apply:
Apply online at with a resume, cover letter and contact information for three professional references by Monday, January 27, 2025. The initial review of applications will take place on Friday, January 10, 2025. Confidential inquiries may be directed to Ashley Eccles, MGT Senior Consultant, at Tel: 224-252-0597. Municipal Media Corp. is an Equal Opportunity Employer #J-18808-LjbffrApply safely
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