Retail Manager

We are representing our client, a leading provider of self-service and laundry pickup services in Malaysia. They offer an easy and convenient way to have your weekly laundry cleaned and dried using heavy-duty industrial machines at affordable prices. With 24/7 availability and Electrolux Professional washers and dryers, they ensure a fast, clean, and efficient laundry service right in your neighborhood.

Benefits

• Annual Leave (8 days)
• Bi-annual bonus if KPIs are met
• The company will provide 3 sets of uniforms
• EPF & SOCSO
• Medical claims (from government institutions only)
• Commission for each item sold, such as laundry bags, mesh bags, coin purses, etc.
• Free laundry service

Job Description

• Lead, motivate, and manage team to deliver exceptional retail services.
• Ensure compliance with operational standards including service quality, customer care, and sales.
• Increase branch performance through sales growth and cost management.
• Plan workforce, recruit, and provide necessary training, focusing on sales goals and customer service.
• Supervise Outlet Supervisors, ensuring cleanliness, sales generation, and positive customer experience.
• Oversee reporting accuracy, branch administration, stock control, and security management.
• Coordinate marketing activities and ensure timely execution of campaigns and Point of Sales Materials.
• Address and resolve customer complaints promptly and effectively.

Requirements

• Candidates must possess a car and a valid driving license.
• Preferably candidates residing in Shah Alam, USJ, PJ.
• Preferably candidates with similar experience as Retail Manager/Outlet Manager in the retail industry.
• Hiring process: Virtual interview > 5 days of ground training (similar to OS position) > Final Evaluation > Acceptance / Rejection of Candidates.
• Candidates will receive salary during the 5 days of training.

Working Hours

• 9:00 AM - 6:00 PM / 8:00 AM - 5:00 PM (6 days a week with 1 day off)