HVACR Service Manager
Full time
at Kinetic Recruitment
in
New Zealand
Posted on December 30, 2024
Job details
- A great company with exciting projects to lead in 2025
- Career progression and development of others is important
- Excellent package including a company vehicle
- Team Leadership & Coordination : Lead, support, and mentor a team of skilled HVACR technicians to ensure high-quality, efficient service delivery across the Bay of Plenty region. Foster a collaborative environment to enhance team performance and satisfaction.
- Client Relationship Management : Serve as the primary point of contact for key commercial clients, understanding their HVACR needs and ensuring outstanding service delivery. Build and maintain long-term relationships to drive client retention and satisfaction.
- HVACR Maintenance Strategy : Develop and implement effective maintenance schedules and strategies for clients' HVACR systems, ensuring optimal performance, reduced downtime, and long-term reliability.
- Technical Support & Troubleshooting : Provide advanced troubleshooting support to the team, offering expert guidance on complex HVACR challenges. Solve technical issues swiftly to minimize client disruptions and enhance service quality.
- Service Department Growth : Identify opportunities for service growth by acquiring new clients and expanding existing accounts. Proactively promote the HVACR service offering to grow the department's capabilities and revenue.
- Procurement & Resource Management : Oversee the procurement of necessary parts and equipment to ensure efficient service, repair, and maintenance operations. Work closely with suppliers to manage stock levels and meet client demands.
- Continuous Improvement : Drive process improvements within the service department to increase efficiency, safety, and client satisfaction. Regularly evaluate workflows, implement best practices, and streamline operations.
- Experience : At least 15 years of hands-on experience in the HVACR industry, with a strong background in both service and technical roles.
- Leadership : A minimum of 3+ years in a service management role, demonstrating strong leadership, coaching, and team-building skills.
- Industry Knowledge : Experience with supermarket refrigeration systems is highly regarded and considered a significant advantage.
- Technical Expertise : In-depth technical knowledge of HVACR systems, with the ability to diagnose and resolve complex issues quickly and efficiently.
- Customer-Centric : A strong commitment to delivering exceptional service to clients, with a proven track record of building and maintaining lasting customer relationships.
- Qualifications : Relevant trade qualifications (e.g., Refrigeration, Air Conditioning, HVAC) and certifications in the HVACR field.
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