SME Asset Agent
Full time
at Kenanga Guestserve Solution
in
Malaysia
Posted on December 30, 2024
Job details
Add expected salary to your profile for insights As an Asset Customer Support Specialist, you will play a crucial role in maintaining high customer satisfaction levels within our buy crypto product and services. You will be responsible for handling Asset-related inquiries (deposit and withdraw) from our customers via email, Lark, Telegram, and other channel systems. Additionally, you will collaborate closely with the Asset team to provide feedback and improve workflow processes. Job Responsibilities
- Respond to asset-related customer inquiries promptly and professionally through email, Lark, Telegram, and other communication channels.
- Broad understanding of blockchain and general sense of crypto-related information. Risk conscious with an emphasis on sensitive data sharing.
- Collaborate with the Asset team to address customer feedback, improve processes, and enhance the overall user experience.
- Maintain a deep understanding of our products and services to provide accurate and informative responses to customer inquiries.
- Ensure that customer inquiries are addressed efficiently, and issues are resolved to the customer's satisfaction.
- Keep up-to-date with industry trends and market changes to provide informed responses to customer questions.
- Work closely with other customer support specialists to share insights and best practices.
- Assist in identifying and documenting common customer issues to help improve our products and services.
- Excellent written and verbal communication skills.
- Strong customer service orientation with a dedication to providing exceptional support.
- Ability to work collaboratively within a team.
- Attention to detail and problem-solving skills.
- Familiarity with cryptocurrency and blockchain technology is a plus.
- Flexible with shift rotation.
- Competitive remuneration package (Basic Salary + Yearly Bonuses).
- Various allowances up to RM 1400/month.
- Quarterly Team Building.
- Medical, Health & Learning allowance up to RM 2800/annum.
- Career growth and promotion opportunities.
- Employee engagement, recognition, and appreciation programs.
- Multinational working environment.
- Free flow snacks and drinks.
- Which of the following statements best describes your right to work in Malaysia?
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- Do you have customer service experience?
- Which of the following languages are you fluent in?
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