Resort Manager

Add expected salary to your profile for insights About the role The Resort Manager is responsible for overseeing the overall operations and management of the resort. This leadership role requires a seasoned professional with a strong background in hospitality management, exceptional organizational skills, and a passion for delivering an outstanding guest experience. The resort manager reports to the Resort Owner. Our Resort is a beach resort located at Pasir Panjang, Redang Island. It will be a newly opened, fully re-furbished resort in Redang Island opening in year 2025. As our resort is on an island, Resort Managers with experience working in island hotels and resorts is a plus. We are seeking an experienced Resort Manager to oversee the day-to-day operations of our stunning resort located on the beautiful Redang Island in Terengganu. The Resort Manager should be passionate, enthusiastic, and have a high sense of responsibility; as this position requires a lot of attention and dedication. This is a full-time position that will play a crucial role in ensuring the smooth running and exceptional guest experience at our resort. What you'll be doing

• Manage all aspects of resort operations, including front desk, housekeeping, food and beverage, and activities.
• Lead and motivate a team of resort staff to deliver outstanding customer service.
• Oversee the planning and implementation of resort events, activities, and guest experiences.
• Handle guest inquiries and complaints in a professional and efficient manner.
• Monitor and manage resort budgets, financial performance, and inventory.
• Implement and enforce resort policies, procedures, and safety protocols.
• Identify opportunities for process improvements and drive innovation.
• Collaborate with the management team to develop and execute the resort's strategic vision.

Key Responsibilities: 1. Strategic Planning and Leadership:

• Develop and implement strategic plans to achieve the resort's goals and objectives.
• Provide visionary leadership to the management team, fostering a positive and collaborative work environment.
• Manage the resort's budget, ensuring financial goals are met and expenses are controlled.
• Analyze financial reports and market trends to identify opportunities for revenue growth and cost savings.
• Review financial reports and statements to determine how the resort operation is performing against budget.

3. Guest Experience:

• Uphold and enhance the resort's reputation for delivering exceptional guest experiences.
• Oversee the implementation of high service standards across all departments.

4. Operational Oversight:

• Direct and coordinate the day-to-day operations of all resort departments, including but not limited to front office, housekeeping, food and beverage, spa, and recreational facilities.
• Ensure compliance with all relevant regulations and standards.
• Work with departments to determine areas of concern and establish ways to improve the department's financial performance.

5. Team Management:

• Recruit, train, and supervise department heads and staff.
• Foster a culture of excellence, teamwork, and continuous improvement.
• Conduct regular performance reviews and provide constructive feedback.

6. Sales and Marketing:

• Collaborate with the sales and marketing team to develop and execute strategies for attracting and retaining guests.
• Explore partnerships and promotional activities to increase the resort's visibility.

7. Facilities Management:

• Oversee maintenance and upkeep of the resort's physical facilities, including buildings, grounds, landscaping, and recreational areas.
• Knowledge of preventive maintenance procedures to ensure all facilities are in optimal condition and comply with safety regulations.

8. Quality Assurance:

• Maintain and enhance the resort's standards in all aspects, including cleanliness, service quality, and facilities.
• Implement quality assurance programs to consistently meet or exceed guest expectations.

9. Community and Stakeholder Relations:

• Build positive relationships with the local community, suppliers, and other stakeholders.
• Represent the resort in a professional manner at industry events and in the local community.

10. Emergency Response and Crisis Management:

• Develop and implement crisis management plans to handle emergency situations effectively.
• Ensure the safety and well-being of guests and staff in all circumstances.
• Training in emergency response procedures and crisis management to effectively handle unexpected events.
• Ability to coordinate with emergency services and lead staff in implementing evacuation plans or other necessary actions.

What we're looking for

• Minimum 5 years of experience in a senior resort or hotel management role.
• Demonstrated track record of successfully managing resort operations and leading high-performing teams.
• Excellent communication, interpersonal, and customer service skills.
• Strong problem-solving and decision-making abilities.
• Proficient in financial management and budget control.
• Familiarity with the hospitality industry in Malaysia, particularly in island resort destinations.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field. Master's degree is a plus.
• Proven experience as a Resort Manager or in a senior leadership role in a luxury resort environment.
• Strong financial acumen and budget management skills.
• Excellent communication and interpersonal skills.
• In-depth knowledge of the hospitality industry and current market trends.
• Ability to make strategic decisions and solve problems effectively.
• A commitment to delivering outstanding guest experiences.
• Flexibility to work irregular hours, including evenings, weekends, and holidays.
• Hands-on experience and thrive in practical, action-oriented environments.
• Demonstrate strong team spirit, skills, and patience.
• Job coaching proficiency.
• Proficient in multiple languages including English, Bahasa Malay, Chinese and others.

What we offer At Peridot By-The-Sea, we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits, including:

• Comprehensive health and wellness benefits.
• Opportunities for career advancement and professional development.
• Subsidised accommodation and meals on the resort premises.
• A collaborative and supportive work environment with a strong focus on work-life balance.

About us Peridot By-The-Sea will be the first hotel venture by Peridot Group. Our first flagship resort on Redang Island is renowned for its stunning natural surroundings. We are dedicated to creating unforgettable experiences for our guests and fostering a positive and rewarding work culture for our employees. If you are ready to join our dynamic team and contribute to the success of our resort, we encourage you to apply now. #J-18808-Ljbffr