Area Service Incharge
Job details
Job Responsibilities : - To ensure service deliverance and achievement of service KPI targets. - To ensure quantitative & qualitative goals of after sales service for Distributors, Channel partners & service franchisees. - To give best sales support to all Service partners, stakeholders, and customers. - Responsible for warranty obligations, customer complaints resolution & service image building. - To provide timely support to the service partners and keep they updated on the company policies and processes. - To ensure service canters have planned spares, tools & equipment. - Plan for the Training need to all service technician staff of franchisees and distributors & to ensure all technicians are well trained, technically qualified and groomed well in soft skills. - To ensure Service Network Expansion based on the sales plan and business need - Service promotional activities planning & execution. - Monthly review & MIS of operations. - Ensure service processes are timely implemented in field, processes like policy, warrant, terms, Job Sheet, other technical process - To act as a support hand to service franchisees for all operational issues: - Spare parts, tools & equipment Planning, - Clearing commercial issues in of service franchisee - Attending escalated customers complaints.
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