Operations Manager

Full time at The Professionals in Saudi Arabia

Posted on December 30, 2024

Job details

Oversee and manage the daily operations of the content sales team, account managers, campaign managers, and client coordinators.

Ensure the smooth execution of all tasks and processes within the teams.
Provide mentorship, guidance, and support to the team members to help them excel in their roles.
Develop and implement strategies to optimize team performance and drive business objectives.
Lead the planning and execution of campaigns, sales initiatives, and client management processes.
Define and track Key Performance Indicators (KPIs) and goals for team members.
Monitor progress and identify opportunities for improvement.
Act as the central point of communication between various departments to ensure alignment on goals and deliverables.
Work closely with clients to ensure expectations are met or exceeded.
Continuously analyze and refine workflows, tools, and methodologies to improve efficiency and effectiveness.
Leverage a strong understanding of Esports and Entertainment trends to guide the team and inform strategies.
Conduct regular performance reviews for team members to evaluate progress and set development goals.
Provide constructive feedback and implement training programs where needed.
Ensure transparent and effective communication with stakeholders, including senior leadership, clients, and team members.
Establish quality standards and ensure all deliverables meet or exceed them.
Regularly review team performance and outputs to maintain excellence.

Requirements:

8+ years of experience in operations management, team leadership, or a related field.
Proven track record of managing diverse teams and delivering successful results.
Experience in Esports or Entertainment is a strong advantage.
Bachelor's degree in Business Administration, Operations Management, Marketing, or a related field.
Strong understanding of data analysis and reporting tools (e.g., Excel, Tableau, Power BI).
Familiarity with digital marketing platforms and campaign tracking tools is an advantage.
Demonstrated ability to lead, coach, and develop teams with diverse skill sets.
Ability to manage conflict resolution and foster a collaborative team environment.
Excellent written and verbal communication skills, with the ability to communicate effectively at all levels.
Strong relationship-building skills to work effectively with clients, stakeholders, and cross-functional teams.
Comfortable working in a dynamic, fast-evolving industry like Esports and Entertainment.
Ability to adapt to changing priorities and manage multiple projects simultaneously.

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The Professionals

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Operations Manager

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