Sales & Events Executive

Job Number: 24217775 Job Category: Sales & Marketing Location: The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain Schedule: Full Time Located Remotely? No Position Type: Non-Management

Job Summary

The position is accountable for proactively soliciting all business segments (Transient, Group, and Catering) and handling sales & catering opportunities both locally and internationally. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. Proactively soliciting all local business segments; to include new business from small business accounts, sourcing new accounts, identifying new targets, and re-soliciting past business leads. Ensure compliance with Ritz-Carlton Standard Operating Procedures to maintain brand integrity.

CANDIDATE PROFILE

Education and Experience Required:

1. High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
2. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

Preferred:

1. Previous experience in proactive lead generation in hospitality and sales discipline; knowledge of property-specific business segments (e.g. group, catering, transient); knowledge of the hospitality industry.

CORE WORK ACTIVITIES

Managing Sales Activities

1. Solicits new business from non-deployed small local business accounts, and leads sent through internal referral mechanisms.
2. Solicits potential new accounts or business opportunities by leveraging business intelligence provided by Sales & Marketing Planning and Support or other third-party data sources to generate leads.
3. Re-solicits non-deployed realized opportunities, including turndowns, lost opportunities, and actualized business when appropriate.
4. Drives customer satisfaction through daily interactions (e.g., solicitations, re-solicitations, account calls, site inspections, new business calls, face to face activities, Sales Blitz, etc.).
5. Conducts customer facing sales activities on behalf of the hotels in partnership with Property Coordinator/Resource as appropriate.
6. Conducts site inspections for customer accounts as appropriate.
7. Designs, develops and sells creative catered events.
8. Maximizes revenue by up-selling packages and creative food and beverage.
9. Develops menus that drive sales.
10. Assists with selling, implementation and follow-through of catering promotions.
11. Maintains complete and up-to-date lead information on each account in Opera System to verify accurate reporting and customer base information.
12. Attend BEO meeting to ensure operational alignment of all attending departments for next events.
13. Qualifies and maintains customer’s long-term business potential and refers customers to market, field, hotel or national sales office, as required.
14. Verifies accurate and timely lead turnover to other Sales Channels and partners closely with the Multi-Hotel Sales to ensure qualified leads are entered into Opera System.
15. Presents stakeholder hotel benefits and features based on customer needs.
16. Communicates trends, opportunities, and market changes to appropriate parties, as needed.
17. Tracks weekly activities and relationship to revenue and room night production.
18. Sets day-to-day priorities to complete assigned responsibilities.
19. Performs other duties as appropriate.

Building Successful Relationships

1. Leverages deployed account resources to drive business for properties for identified hotels to pull-through business to grow account share.
2. Participates in community and hotel networking events.
3. Visits neighborhood target and local small business accounts and coordinate follow up efforts.
4. Works collaboratively with all sales channels to establish coordinated sales efforts that are complementary, and not duplicative.
5. Handles customer care issues and as necessary, refers them to the appropriate owner.
6. Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

MANAGEMENT COMPETENCIES

Leadership

1. Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
2. Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
3. Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.

Skills And Knowledge

1. Fluent in Arabic language, an advantage.
2. Aggressive negotiating skills and creative selling abilities to close on business with a high conversion ratio.
3. Possesses software knowledge (Microsoft Office, etc).
4. Possesses systems knowledge (OPERA Sales & Catering, Meeting Matrix).
5. Strong communication skills (verbal, listening, writing).
6. Strong problem-solving skills.
7. Strong organization skills.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. #J-18808-Ljbffr