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Project Manager
Job details
Project Manager Job Title Project Manager Job Description Customer project manager who will manage projects in the health care sector and will be responsible for managing the complete cycle from initiation to closing phase of the project. Your role:
- Support Order Acquisition Process (OAP) - Site planning
- Work closely together with the sales team / Key Account Manager to support the OAP.
- Site assessments to understand the local situation and the real customer need.
- Trigger Site Planning (produced by Business Center) to create a site preparation package to get upfront insight in room lay-out and technical specifications.
- Seamless interface between customer and business center aiming to achieve “right first time’’ room planning and support on-time delivery.
- Create project plans / budgets and perform risk assessment during the OAP to meet Customer needs and to create a beneficial quote.
- Order Realization Process (ORP) - Installation Project
- Be the main interface during the project towards the customer.
- Create project and milestone date / planning in project management tool (Clarity).
- Ensure that all required materials, resources and activities are ordered, planned and executed.
- Weekly review installation project plan with all stakeholders.
- Manage issues according to escalation process.
- Manage risks and ensure that the project stays within budget and on-time.
- Organize the execution of the actual installation and required user training.
- Ensure Customer Acceptance (and signed handover document).
- Escalate deviations from plan / budget to Supply Chain Management.
- Able to support full-multi modality projects.
- Order Realization Process - Box & Sales
- Be the main interface during the project towards the customer.
- Ensure that all required materials, resources and activities are ordered, planned and executed.
- Review weekly progress of all pending activities.
- Organize the execution of the actual installation and required user training.
- Ensure customer acceptance (and signed handover document).
- Quality & Regulatory (Q&R)
- Responsible for reviewing quotation / solution developed for the customer for compliance and feasibility.
- Responsible for site planning / preparation compliance to product reference data.
- Responsible for monitoring and ensuring installation compliance to service manuals.
- Responsible for accurate install base configurations and complete installation record.
- Responsible for executing hold requirements in the case that Line of Business launch a hold impacting a modality being delivered or installed in one of his projects.
- Responsible for monitoring compliance of third parties used for installations.
- Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned Q&R training in a timely manner.
- Degree level education or equivalent.
- PMP certificate, preferably.
- Experience in equipment installation (B2B).
- At least 5 years of experience in project management.
- Experience in working within cross-functional teams.
- Knowledge of site preparation and planning per modality, relevant product specifications room requirements (e.g. support clinical workflow).
- Understanding of Supply Chain Processes.
- Fluent in English, verbal and written in addition to Arabic.
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