Home Saudi Arabia Sales Account Manager

Home Saudi Arabia Sales Account Manager

Sales Account Manager

Full time at aramco digital in Saudi Arabia
Posted on December 30, 2024

Job details

The Sales Account Manager is responsible for building strong relationships with key clients, understanding their business needs, and providing tailored technology solutions to drive sales and revenue growth. This role will develop strategic account plans, identify upsell and cross-sell opportunities, and negotiate contracts to meet revenue targets. This role involves developing account-focused sales strategies and collaborating with internal teams to deliver value-added solutions. This role will also monitor sales metrics, prepare reports, and provide insights to optimize sales strategies for the identified accounts. Responsibilities: Account Management: Build and maintain strong relationships with key contacts by serving as their primary point of contact to establish trust, credibility, and rapport to become a trusted advisor. Understand customer needs, challenges, and goals to identify opportunities for upselling, cross-selling, and solution/product portfolio expansion within the account. Assess, clarify, and validate customer needs on an ongoing basis, maintaining high customer satisfaction ratings that are up to the business's standards. Develop account plans and strategies to maximize sales opportunities and achieve revenue targets. Identify and mitigate any potential risks to the client relationship or to the successful delivery of products or services. Maintain data and information relevant to key accounts for the purpose of conducting analyses that influence account-specific decision-making. Account Acquisition & Expansion: Identify and pursue new business opportunities within existing accounts as well as identify new accounts. Conduct market research and competitor analysis to stay informed about industry trends and customer preferences. Collaborate with marketing and product teams to develop sales collateral, proposals, and presentations. Manage account pipeline effectively by identifying and prioritizing prospects, tracking leads through the sales process, and ensuring timely follow-ups. Generate leads through various channels, including cold outreach, networking events, referrals, and digital marketing efforts. Account Relationship Management: Ensure customer satisfaction by addressing queries, resolving issues, and providing timely, effective solutions. Conduct regular business reviews with key accounts to assess performance, identify areas of improvement, and drive customer success. Proactively address queries and resolve the issues of existing accounts to drive higher retention. Demonstrate reliability and trustworthiness by following through on commitments to key accounts. Leverage CRM software to organize account data, track interactions, and manage relationships more effectively. Leverage CRM tools to store important account information, track account sales activities, and automate routine tasks to streamline the workflow. Account Sales Analytics & Reporting: Gather relevant data on past sales performance, account trends, market conditions, and other factors that may influence future sales for the account(s). Track and analyze sales data, market trends, and account feedback to forecast sales projections and identify growth opportunities. Prepare regular sales reports including sales pipeline and revenue generated from new pipeline. Segment the sales pipeline to identify patterns and trends within the account. Conduct variance analysis to understand the drivers of sales performance in the account(s) and take corrective actions as needed. Guide the team in creating intuitive dashboards and visualizations to summarize key sales metrics and trends at a glance. Monitor changes in account behavior, market demand, and competitive landscape to anticipate future sales opportunities and challenges.

  • Bachelor's or master's degree in Sales, Business Management, Communications, Marketing, Customer Relationship Management, Business Administration, or any other related field.
  • At least 8 years of experience in managing sales for large-scale organizations, with experience in software and platform organizations in particular preferred. At least 3 years of Key Account Management experience, in leading and driving large deals from initiation to closure, in addition to showing aptitude to quickly learn and develop an understanding for account planning. Proficient in developing strong relationships at an account level across a wide cross-section of stakeholders within the account.
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