Sales & Account Manager

Position Overview The role plays an active part in the Commercial team focusing on field sales, identifying, developing and monitoring targeted accounts through an efficient, dynamic and pivotal role, directly contributing to our commercial developments. Additionally, gaining and sharing market intelligence with the team and utilizing the information to achieve the sales targets. Roles and Responsibilities

Operational

• Identify, engage, plan and develop new accounts.
• Work closely within the Commercial team to monitor and develop existing clients.
• Follow-up clients of the portfolio for new requests, process improvements, acceptance of shared offers.
• Work closely with the Customer Service team for new client registration and onboarding process.
• Resolve day-to-day commercial issues with the assigned clients and prospects to ensure ERF best service quality.
• Conduct regular business reviews and performance analyses for the assigned accounts, providing valuable insights and recommendations to enhance client partnerships including customer development plans.
• Build and maintain an active presence across the market and with clients, understanding business needs, dynamics, being available and ensuring satisfaction with Etihad Rail Freight products or services.
• Through your relationships with your portfolio of clients, identify and suggest new business opportunities which should be targeted to develop the activity.
• Follow-up and report opportunities progression and leads through available tools.
• Oversee account compliance to ensure company contracts are maximized to full potential.
• Support for marketing materials.
• Present Etihad Rail Freight at trade shows and events.
• Collaborate with internal teams such as Customer Service, Terminal, Operations, and HSE teams to actively support that we deliver exceptional customer experiences and meet client expectations.
• Analyze competition activities and market dynamics to adjust account strategies accordingly.
• Stay up to date with industry trends and market developments, anticipating changes in clients' needs and tailoring solutions to meet evolving requirements.
• Fully utilize the available Customer Relationship Management tools.

General

• Be a dynamic contributor to Etihad Rail Freight commercial developments by onboarding new clients, developing existing ones and positioning ERF as a must-use service where our trains are active.
• Take initiatives while seeking guidance, be autonomous while being team spirit oriented.
• Be comfortable within a fast-changing environment, reflecting the change and the impact that rail brings into the UAE and the wider region.
• Be ready to perform other activities as required by the company both at the company premises and remotely when requested by the company.
• Remain up to date with the context of the Company and the role within it to provide insight on potential opportunities and/or challenges.
• Contribute to the execution and delivery of any activities as and when required to ensure the continuity of work in the absence of other colleagues.

Academic Qualifications

• Diploma or bachelor's preferred.
• Degree in transport, logistics, industry or a related field.

Professional Qualifications

• Industry Knowledge Certificate.

Experience

• A minimum of 5 years of relevant experience.
• Existing network across our targeted customers for faster onboarding and client development.
• Good knowledge of logistics, supply chains, shipping or forwarding environment and trends.
• Product knowledge of the different modes of transport and their respective strengths.
• Good understanding of modern logistics operations and efficiencies.
• Conversant with SAP and IT systems.

Other Skills

• Physically fit.
• Advanced level of written and verbal skills in English, Arabic is a plus.
• UAE Driving License.
• Analytical skills for problem solving.
• Compliance with authority and regulatory body requirements.