Client Experience Associate
Job details
Stake is the MENA region's most exciting real estate fintech company, combining real estate expertise and innovative financial technology to deliver products that empower everyone to own and build wealth through Real Estate. Launched in 2021, we have grown rapidly, leveraging decades of experience in technology, financial services, and global real estate, to launch the MENA region's first mobile app for fractional real estate investing. This is just the beginning and we're currently searching for highly talented individuals to join and help lead our expansion into international markets and new business lines.
The Product Team
Who we are: Product & Technology teams lead the charge in developing our platform and solutions, empowering our customers to invest with confidence. We are looking for a Client Experience Associate who will play a vital role in our Client Experience team, providing exceptional support to our clients and ensuring their needs are met effectively.- This is a remote-based position.
- Please note the working hours for this position are 11:00am - 8:00pm UAE time. (This schedule could change in future).
What you'll do:
- Serve as the primary point of contact for existing and potential clients, delivering outstanding support and maintaining healthy client relationships.
- Utilize customer support tools effectively to streamline communication and provide timely responses to client queries.
- Facilitate the onboarding process for new clients, ensuring they receive a fast time-to-value and personalized customer journeys.
- Collaborate with the Client Relations team to address client inquiries, resolve issues efficiently, and ensure client satisfaction.
- Advocate for clients' needs and concerns internally, sharing valuable insights from customer support interactions with the Product team.
- Assist the Product team in collecting and analyzing client feedback to improve the overall client experience.
What we're looking for:
- At least 2 years of experience in a client-facing role, such as Client Experience, Customer Success, Account/Relationship Management, or a similar field.
- Previous experience in a startup or technology company, with a focus on providing exceptional customer support.
- Fluency in English and Arabic, both written and spoken.
- A bachelor's degree or undergraduate degree in a relevant field.
- Excellent communication skills, highly organized, collaborative, detail-oriented, and capable of working effectively with cross-functional teams.
- Self-motivated, driven, enthusiastic, and adaptable, with a track record of successfully managing client relationships.
- Empathetic, positive attitude, and a strong desire to assist customers in achieving their goals.
Why you should join Stake:
- Hybrid work environment.
- Work directly with senior leadership in one of the region's fastest growing start-ups; you will get exposure to all functions at Stake and have the chance to learn from the very best in the space!
- Generous equity compensation; this aims to bring a high degree of ownership into your work. As Stake grows, you grow with it!
- Budget for learning and development; we want Stakers to constantly strive for personal and professional growth.
- Off-sites and regular team events.
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
