Customer Support Specialist- International (Karachi)

Customer Support Specialist - InternationalJob Overview: Responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.Location: Karachi, Lahore & IslamabadSalary: Up to PKR 58,000Working Hours: 9Job Shift: RotationalKey Responsibilities:• Interact with customers to provide and process information in response to inquiries, concerns and requests about products and/or services.• Collaborate and build relationships with customers to strengthen service competitiveness• Communicate timely back to customers, track and resolve any issues regarding the service• Contribute to customer development role• Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) ScoreJob Specification:• O Levels/Matric or above• Age limit: 18-45• Excellent command over English, with good American or Neutral accent• Excellent communication (Listening, Speaking & Writing)• Proficiency with MS Office particularly MS Excel• Flexibility & Adaptability• Customer-centric attitude• Emotional Intelligence and Critical Thinking• Self-motivated, assertive and responsivePerks & Benefits:• Medical Insurance• Permanent Employment Status• Provident Fund• Internal Job Opportunities• Annual Leaves• Leaves Encashment• Referral Bonus• Company Pick & DropEmail Subject: Customer Support Specialist - International

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