IT Support Specialist - Level 2

Apply here: We are seeking an IT Support Specialist with Level 2-3 experience to join our dynamic IT team. This role will involve handling both Level 1 and Level 2-3 support tasks, providing comprehensive technical assistance across our server infrastructure, network systems, and end-user devices. The ideal candidate will possess a deep understanding of Windows Server platforms, Active Directory, Microsoft Azure, and Intune management, along with knowledge of Linux systems. The ability to troubleshoot complex issues efficiently while providing high-level customer service will be key to success in this position. This role is not only technical but also requires a personable approach to effectively communicate and solve problems for a variety of internal and external stakeholders.

Responsibilities:

1. Server and Network Support: Manage and troubleshoot issues across Windows Server environments, including Active Directory and Group Policy management. Conduct network troubleshooting and manage Hyper-V infrastructures.
2. Security and Compliance: Provide additional support when required with the security team to identify and respond to potential security incidents, ensuring the integrity and security of server and network operations.
3. End-User Support: Provide expert troubleshooting for workstation issues, including hardware and software problems. Support Windows desktop environments and handle routine maintenance tasks.
4. Modern Workplace Management: Administer and optimise cloud-based environments using Microsoft Azure and Intune. Implement policies and procedures to enhance the security and efficiency of cloud applications and services.
5. Automation and Scripting: Utilise PowerShell and other scripting languages to automate tasks and improve system processes, contributing to the overall efficiency of the IT department.
6. Documentation and Reporting: Maintain accurate documentation of all IT systems, changes, and user guides. Prepare detailed reports on IT infrastructure status and incident resolutions.

Requirements:

1. Minimum 2-3 years' experience with Networks and Server administration is required.
2. Advanced IT Knowledge: Strong understanding of all Windows Server platforms, Active Directory configurations, and Group Policy management.
3. Experience with Hyper-V or VMware: Managing Hyper-V or VMware vSphere environments.
4. Troubleshooting Skills: Proven ability to troubleshoot complex workstation and server issues.
5. Cloud and Network Expertise: Experience with Microsoft 365, Azure, Intune, and basic network troubleshooting skills.
6. Willing to assist with technical projects when required.

Desirable:

1. Knowledge of Linux systems environments and network troubleshooting.
2. Experience in a customer-facing IT support role.
3. Remote Management and Monitoring (RMM) applications.

Software:

1. Proficient in Microsoft Azure, Linux, Intune, Hyper-V, VMware vSphere and Windows Server environments.
2. Familiar with Remote monitoring and management (RMM), PowerShell scripting, and automation platforms.

Education:

1. A bachelor's degree in computer science, Information Technology, or related field is preferred.
2. Relevant certifications in Windows Server, Microsoft Azure, Hyper-V, VMware, Linux are highly valued.

Personal Attributes:

1. Communication: Excellent written and verbal English skills, with the ability to simplify complex technical details for non-technical stakeholders.
2. Problem-Solving: Structured and strategic thinking with a pragmatic approach to solving problems.
3. Teamwork: Strong team player with a cooperative and supportive attitude.
4. Emotional Intelligence: Emotionally mature with the ability to receive constructive feedback positively.
5. Time Zone: Australian Business Hours, flexible if required to work outside of regular hours.
6. Applicant Location: Must be Filipinos living in the Philippines.

About Outdesk

At Outdesk, our mission is to bridge the gap between exceptional talent in the Philippines and the dynamic business needs of our clients in Australia. We are committed to delivering bespoke recruitment and comprehensive employment solutions that foster long-term success for both our clients and staff.

Employee Benefits

• Paid Leave
• 13th Month Pay
• SSS
• Philhealth
• Pag-Ibig
• BIR
• HMO

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