Business Administrator (Private Orthopaedic Practice)
Job details
Hours: Monday to Friday, 9am-5pm Location: Liverpool Street Office Salary: Negotiable We are a partnership of Consultant Orthopaedic Surgeons and Sport & Exercise Medicine Doctors, specialising in diagnosing and treating all musculoskeletal disorders, including sports injuries, fractures and arthritis. We seek an enthusiastic and motivated individual with experience in a Customer Service/Receptionist role and/or an administrative environment to support our busy medical practice. We would also like to consider new graduates with no prior experience. The ideal candidate will be a positive and confident communicator who is competent with administration. To succeed in this position, you must be a self-starter who thrives on variation and has a strong ability to work in a fast-paced environment. Responsibilities Based at Reception, the person fulfilling this role is expected to undertake the following responsibilities:
- Greeting patients, visitors and consultants at Reception
- Booking/amending patient clinic appointments
- Taking telephone calls, dealing with emails, answering patient queries and taking messages for consultants and management
- Scanning of relevant documentation onto the Meddbase system
- Sending out clinic letters
- Dealing with post, faxes, referrals and imaging discs
- Taking payments from patients
- Provision of backup accounts processing, including scanning of accounts-related documents, and processing payments and shortfall invoices
- Any other duties as reasonably identified by Management of London Sports Orthopaedics LLP
- Experience within a Customer Service/Receptionist role and/or administrative environment
- Intermediate level of IT skills, particularly in the use of Microsoft Office
- Able to use own initiative and be a clear written and verbal communicator
- Well-organised, with a keen eye for detail
- Professional and friendly manner; able to work within a team
- Minimum of 5 GCSEs (A-C grade) or equivalent
- Degree in Business Administration or similar desirable but not essential
- 28 days holiday per year (including bank holidays), increasing with service
- Private healthcare insurance with premium hospitals
- Private pension contribution
- Season ticket loan
- Training and development opportunities
- Opportunities for career progression
- Two annual parties and bi-monthly lunch
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