Patient Collections Specialist

Passion Dental Group is a dental support organization dedicated to a network of forward-thinking dental clinicians who are committed to working together in a supportive community to deliver exceptional patient care.This is an exciting opportunity to join our team of proven leaders at a start-up company with fast paced growth plans and the opportunity for significant hands-on experience.*Key Responsibilities** Collections: Professionally and courteously follow up with patients regarding outstanding balances. Collaborate with clinics to address patient concerns, resolve billing discrepancies, and ensure timely collections. Maintain detailed records of collection activities and payment arrangements.* Clinic Collaboration: Partner with clinic teams to review accounts receivable (AR) aging reports, provide updates on collection efforts, and identify accounts requiring additional follow-up. Offer support to clinic staff in resolving patient account issues and addressing discrepancies in a timely manner.* Bank-to-Clinic Reconciliation: Perform daily reconciliation of clinic transactions with bank accounts to ensure accuracy, resolve discrepancies, and align balances. Escalate unresolved issues as necessary.* Reporting: Generate, analyze, and distribute AR aging reports to clinic teams, highlighting high-priority accounts. Provide regular updates to clinic managers and leadership on collection progress and trends.* Patient Communication: Clearly explain account balances, billing details, and payment plan options to patients, maintaining a professional and empathetic approach in all interactions. Assist in creating tailored solutions for patients with financial difficulties while upholding clinic policies.*Position Requirements** Prior experience in collections in a dental or medical office is preferred.* Basic understanding of dental insurance processes and terminology.* Proficiency in dental practice management software (e.g., Dentrix, ClearDent, or similar).* Exceptional attention to detail and accuracy in reconciliation.* Strong communication and interpersonal skills to handle sensitive conversations with professionalism and empathy.* Ability to multitask and work efficiently in a fast-paced environment.* Basic knowledge of accounting principles is a plus.*What we offer** Competitive salary based on experience.* Opportunities for growth and professional development.* A supportive and collaborative team environment.* Comprehensive benefits package*To apply, please submit a cover letter and resume to hr@passiondental.ca, quoting “Collections Specialist” in the subject.*Job Type: Full-timeBenefits:* Casual dress* Dental care* Extended health care* On-site parking* Paid time offSchedule:* Monday to FridayExperience:* Dental receptionist: 1 year (preferred)* Accounts receivable: 1 year (preferred)Work Location: In person