Customer Support Representative Team Lead

About the role:

As the Customer Support Representative Team Lead, you will oversee the daily operations of the customer support team, ensuring exceptional service delivery to our clients. You will act as a mentor and coach to your team members, driving continuous improvement and upholding the highest standards of customer service. You will handle the day-to-day administrative activities for your team along with ensuring relevant KPI’s and targets are met.

Minimum Requirements:

• Minimum 2 years of experience in a customer support role, with at least 2 years in a supervisory or team lead position.
• Strong proficiency in English (both written and spoken) is essential; additional language skills are a plus.
• Experience with customer service software and ticketing systems (e.g., Zendesk) is highly desirable.
• Excellent communication and interpersonal skills with the ability to engage with customers empathetically, delivering outstanding customer service and a commitment to continuous improvement.
• Demonstrated ability to lead, motivate, and develop a team.
• Ability to deliver in a fast-paced, ever-changing operation.
• Strong problem-solving skills, attention to detail, and the ability to multitask effectively.
• Capability to work flexible hours (shifts may range from early morning to evening).

Benefits:

• Competitive salary package & performance bonus.
• Gym subsidies.
• Casual dress code.
• Flexible working arrangements (including work from home and remote).
• Generous number of Annual Leaves.
• Extensive medical coverage (including dental & optical).
• Delicious office snacks.
• Guidance and mentoring from leaders within the business.
• Dynamic, positive work environment.
• Fantastic team culture.

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