Key Account Manager - Customer Retention - Insurance Broking
Job details
Job Title: Key Account Manager - Retention Education: Graduate/Post-Graduate Experience: 4 to 6 years in the insurance sector (TPA/Broking/Insurance Company), preferably in the Health & Benefits (H&B) space Location: [Specify Location] About the Role : We are seeking a dynamic Key Account Manager to oversee key accounts and drive revenue growth through effective retention strategies. This role involves ensuring client satisfaction, identifying new growth opportunities, and aligning cross-functional teams to achieve business objectives. Responsibilities : - Manage and retain key clients by building strong relationships and ensuring client satisfaction. - Drive client value by setting priorities, aligning with stakeholders, conducting reviews, and enhancing engagement. - Deliver executive-level reporting, including weekly, monthly, and quarterly updates, to manage risks and account issues. - Identify cross-selling and up-selling opportunities by implementing new initiatives with stakeholders. - Provide feedback, training, and growth opportunities to team members to ensure high engagement. Requirements : - Proven experience managing key client portfolios in the insurance sector (H&B preferred). - Experience selling to CHROs, HR teams, CFOs, or finance teams is a strong advantage. - Strong skills in stakeholder management, user-centric decision-making, and operational rigor. - Passion for employee benefits and wellness, with resilience and motivation to drive results. - High emotional intelligence and an ability to align diverse opinions to achieve shared goals.
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
