Telesales Representative for Australia Process

We are seeking an energetic resultsdriven Telesales Representative to join our team and help drive sales for our company in the Australian market. As a Telesales Representative you will be responsible for making outbound calls generating leads nurturing relationships and converting prospects into customers. The role requires an enthusiastic individual with excellent communication skills a passion for sales and the ability to build rapport over the phone. This position is perfect for someone who enjoys a fastpaced environment is comfortable working toward targets and has a keen understanding of customer needs. You will be key to expanding our customer base and contributing directly to the companys growth.

Tasks

• Conduct a high volume of outbound calls to potential customers introducing them to our products and services.
• Qualify leads and assess their interest in purchasing making recommendations based on their needs.
• Build and maintain a robust pipeline of prospects and actively follow up on leads generated through marketing campaigns events or referrals.
• Make effective cold calls to new leads following a structured approach to engage prospects and identify opportunities.

• Effectively present the features and benefits of products/services over the phone aligning them with customer needs and pain points.
• Answer customer questions and provide additional information as needed to guide them toward making a purchasing decision.
• Use sales scripts but personalize your pitch to the customer to make a meaningful connection and drive interest.

• Address and overcome customer objections confidently and professionally by providing solutions and highlighting key product benefits.
• Use proven objectionhandling techniques to maintain customer interest and push toward closing the sale.

• Achieve or exceed individual sales targets by converting leads into sales.
• Use closing techniques such as trial closing and assumptive close to successfully complete transactions.
• Confirm sales take payment details (if applicable) and ensure all documentation and forms are processed accurately.

• Build and maintain strong customer relationships through regular followups aftersales support and personalized communications.
• Maintain detailed records of all interactions sales activities and customer information in the CRM system.
• Provide feedback to the team on customer insights objections and other trends.

• Track individual performance against set KPIs (e.g. calls made sales conversion rate revenue generated).
• Provide weekly or monthly reports on progress toward sales targets to management.
• Continuously strive to improve performance through selfassessment and feedback.

• Collaborate with the marketing and customer support teams to ensure a seamless sales process.
• Contribute ideas to improve sales strategies lead generation tactics and overall customer experience.
• Participate in team meetings training sessions and sales initiatives.

Requirements

• Minimum of 12 years of experience in telesales telemarketing or outbound sales.
• Experience in selling products/services in specific industry e.g. technology finance retail is a plus.

• Excellent verbal communication skills with the ability to engage inform and persuade over the phone.
• Strong listening skills to understand customer needs and respond appropriately.
• Clear and confident phone manner.

• Demonstrated ability to meet and exceed sales targets and quotas.
• Proven experience in handling objections and closing sales.
• Strong negotiation skills.

• Ability to build rapport and trust with customers quickly.
• Focus on delivering exceptional customer service and exceeding customer expectations. Australian Market Knowledge :
• Familiarity with the Australian consumer market and understanding of local cultural nuances.

Benefits

• Competitive base salary plus generous commission structure.
• Comprehensive benefits package (health insurance superannuation etc.).
• Training and development opportunities to grow your knowledge in the solar industry.
• Opportunity to work in an exciting growing industry and make a positive environmental impact.
• A collaborative supportive and dynamic work environment.
• Career progression opportunities within a growing company.
• Food Allowance
• Cab Allowance