Associate Enterprise Systems QA Engineer (Salesforce)

About the Role: As a Salesforce QA Tester, you will be responsible for evaluating and testing Salesforce and enterprise applications & configurations to ensure they meet the required standards of quality and functionality. You will collaborate with cross-functional teams, including developers, administrators, and product managers, to identify and resolve defects and improve the overall user experience. What You’ll Do:

• Collaboration : Work closely with developers, business analysts, and product owners to understand requirements and provide feedback during the development process. Participate in the upkeep of QA operations & suggest improvements where needed
• Test Ownership (Planning, Documentation, Execution etc) : Collaborate with product owners to define test objectives, strategies, and test plans for Salesforce projects. Create & timely execute detailed test cases and test scripts (inclusive of applicable regressions) based on business requirements to verify the functionality, performance, security, and usability of Salesforce / enterprise applications. Maintain comprehensive test documentation. Aim to achieve a high defect density in the lower environments & take measures & ownership to hedge against leakage
• Defect Identification : Identify, document, and report defects and issues in a clear and concise manner, including steps to reproduce and severity assessment
• Test Data Management : Manage and maintain test data, ensuring data integrity and relevance for testing purposes
• Quality Assurance: Participate in enhancing the overall quality assurance process, including improvements to the testing process, test automation efforts, and the implementation of best practices
• Review Process: Conduct peer reviews of checklists. Participate in post-mortem/root cause analyses for production bugs and share key insights to prevent future occurrences
• Continuous Development: Take ownership of personal performance & development goals. Participate in knowledge sharing activities, including onboarding of new team members & delivering demos on completed projects
• Availability: Be available for standups & misc business calls / scrum ceremonies during the scheduled timing (typically early PST hours)

• Bachelor's degree in Computer Science, Information Technology, or a related field is a must
• Strong understanding of Salesforce CRM platform and configurations (Sales & Service Cloud) with solid SFDC admin skills
• 3+ years of experience in manual software testing (preferably with a focus on Salesforce CRM)
• Passion for QA & Strong understanding of the Quality Assurance concepts & processes
• Attention to detail and solid documentation & communications skills. This includes clear, concise & comprehensive test planning, case creation, defect reporting and collaboration with cross-functional teams
• Knowledge of software development lifecycle (SDLC), agile methodologies & relevant tools (eg Jira, TestRail etc.)
• A team player who can step in, take ownership & adapt to a dynamic and fast-paced work environment
• Knowledge of CPQ, Zuora, Boomi and Netsuite are a plus
• Salesforce certifications (e.g., Salesforce Administrator, Salesforce Platform App Builder) are a plus
• Experience with automation, i.e. playwright / selenium would be a plus