Talent Onboarding Specialist

About Us Step into the dynamic world of E-Commerce with a company dedicated to revolutionizing customer service solutions. From well-established brands to emerging stars, we empower our clients to thrive by providing unparalleled support. As part of our growth, we are seeking a proactive and detail-oriented Talent Onboarding Specialist to ensure new hires and clients have a seamless onboarding experience, setting the stage for long-term success. What You’ll Do As a Talent Onboarding Specialist , your responsibilities will include:

• Managing the entire onboarding process for new hires, ensuring they are prepared and aligned with their roles.
• Conducting live training sessions, facilitating paperwork completion, and guiding new team members through onboarding tasks.
• Collaborating with the Customer Success Manager to streamline onboarding for agents and clients, promoting a smooth handoff.
• Providing progress updates to Team Leads and Recruitment Managers, maintaining alignment across teams.
• Assisting with client onboarding processes when needed, ensuring comprehensive support at every stage.

What We’re Looking For Experience:

• 1–2 years in Customer Service Onboarding or similar roles.
• 3–5 years in the BPO Customer Service industry.
• Experience as a Virtual Assistant is a plus.

Skills:

• Proficiency in E-Commerce tools such as Gorgias, Shopify, Zendesk, Re, and Freshdesk (Required).
• Familiarity with CRM and project management tools like HubSpot and Monday.com.
• Strong written and verbal communication abilities.
• Exceptional organizational skills with attention to detail.
• A self-starter mindset with the ability to coach and engage others effectively.

Technical Requirements:

• Internet: DSL, Cable, or Fiber connection (minimum 20 Mbps).
• Tools: Proficiency in Gmail and Slack.

What’s in It for You?

• Competitive Pay: $5 USD per hour.
• Benefits: Paid Time Off, Health, and Dental Insurance.
• Flexibility: Permanent, full-time remote setup.
• Bonuses: Year-end bonus and performance-based recognition.
• Growth Opportunities: Join one of the fastest-growing startups in E-Commerce.
• Supportive Culture: Be part of a high-performing, inspiring, and collaborative team.

Why Join Us? Your expertise will shape the success of the company and the brands we support. Grow your career while contributing to meaningful outcomes in a fast-paced and innovative environment. How to Apply Copy and paste this link into your browser: Use the application code: JAZZHR Applications submitted through the provided link will only be considered. Join a company that values your skills and passion. Take the next step in your career—apply today!