Home Saudi Arabia Performance Data Analyst

Home Saudi Arabia Performance Data Analyst

Performance Data Analyst

Full time at Saudi Petroleum Services Polytechnic in Saudi Arabia
Posted on December 28, 2024

Job details

JOB PURPOSE: To collect, analyze, and interpret performance data within the Unified Command Center, providing actionable insights to enhance IT service delivery and support decision-making as part of the Service Excellence Group.

ROLE AND RESPONSIBILITIES

  1. Collect and analyze performance metrics across IT systems, applications, and infrastructure to identify trends, anomalies, and improvement opportunities.
  2. Design and maintain data analytics dashboards and reports that provide real-time or historical insights into IT performance for stakeholders within the command center.
  3. Collaborate with the Service Excellence Group to ensure performance analysis aligns with SLA/SLO targets and organizational goals.
  4. Support proactive incident detection by analyzing data trends and recommending measures to address potential issues.
  5. Generate detailed performance data reports, highlighting system health, service delivery trends, and areas requiring attention.
  6. Work with cross-functional teams to refine metrics and improve data accuracy/quality and relevance for performance monitoring.
  7. Assist in the identification of key performance indicators (KPIs) and ensure accurate tracking and reporting for IT services.
  8. Support predictive monitoring efforts by leveraging historical data to forecast potential performance issues.
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