Localizationacademy | Remote Customer Success Executive (Part Time, Contract)
Job details
About the role: As a Customer Success Executive, you will be the primary point of contact for our valued customers. Your role will focus on providing exceptional customer support, resolving queries, and ensuring that users have a seamless experience with our product. You will also be involved in localizing our content for French-speaking markets, making sure we continue to provide an inclusive and personalized experience for our diverse user base. Key Responsibilities: Customer Support : Engage with customers to gather feedback, ensuring satisfaction and addressing any areas of dissatisfaction. Offer technical assistance across multiple channels, including Zendesk and app store reviews. Product Expertise : Be the go-to expert on our product, educating users about its features and upgrades, ensuring they get the most out of their experience. Localization : Execute localization initiatives, including French translations for app strings, help center articles, and localized prayer times and Hijri calendars. Customer Satisfaction : Continuously strive to exceed customer expectations. Foster brand loyalty and build positive, long-term relationships with users. Feedback & Improvement : Collect and analyze customer feedback to help drive improvements and enhance the overall product experience. Qualifications and Requirements: Fluency in French and English: Excellent written and verbal communication skills in both languages. Customer Service Skills: Strong interpersonal, communication, and problem-solving abilities. You should be able to empathize with customers and resolve issues effectively. Technical Proficiency: Comfortable using CRM tools, ticketing systems, and familiar with app functionalities. Translation Skills: Ability to translate content accurately, especially app strings and help center articles. Attention to Detail: A keen eye for detail to ensure customers’ needs are addressed accurately and thoroughly. Time Management: Ability to juggle multiple tasks and prioritize effectively to meet customer demands. Adaptability: Open to learning new things and adapting to changes in the role. Preferred (but not essential) Requirements : Previous experience in customer support, especially in tech or app-related roles. Basic understanding of Islamic principles and practices. Knowledge of Muslim Pro app features. Multicultural awareness and sensitivity. Additional language skills are a plus! Working Hours & Location Hours: 4 hours per day, Monday to Friday. Duration: January to April 2025. Location: Remote – work from anywhere!#J-18808-Ljbffr
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
