Job details
Company Description Raffles Udaipur, your private oasis. A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery. Located on a 21-acre private island amid lush greenery, perfect for a rejuvenating stay. Enjoy seasonally inspired dining experiences and unmatched hotel services and amenities. Job Description Primary Responsibilities
- To ensure that all employees report for duty punctually wearing the correct uniform and name badge at all times.
- To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety, and development.
- Assist in the responsibility of planning and co-ordination functions, has to lead, train, motivate and inspire employees.
- To ensure that all employees provide courteous and professional service at all times.
- To assist in the training of the employees ensuring that they acquire the necessary skills, knowledge, and communication to perform their duties with maximum efficiency.
- To supervise the employees within the department, ensuring that the correct standards and methods of service are maintained as stated in the Department's Operations Manual.
- To ensure that the Department's Operational Budget is strictly adhered to and that all costs are strictly controlled.
- To ensure that all employees have a complete understanding of and adhere to the Hotel's Employee Rules and Regulations.
- To ensure that all employees have a complete understanding of and adhere to the Hotel's policy relating to Fire, Health, and Safety.
- To carry out any other reasonable duties and responsibilities as assigned.
- To ensure that standards are in accordance with the operations manual.
- To read the communication book on daily events of public areas and cleaning contractors.
- To schedule staff's annual leave and overtime.
- Assists in the preparation and updating of the Housekeeping Departmental Operations Manual.
- To investigate and submit reports on guest comments.
- Coordinates and maintains equipment maintenance reports and records.
- Ensures Housekeeping employees deliver the brand promise and provide exceptional guest service at all times.
- Ensures Housekeeping employees also provide excellent service to internal customers as appropriate.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.
- Conducts inventory of guest supplies, cleaning supplies, printing and stationary for the rooms, linen, etc., and report to the Executive Housekeeper.
- Conducts regular inspections of rooms, public areas, and laundry ensuring standards of cleanliness are maintained at all times.
- Ensures the proper handling and control of lost and found items.
- Ensures all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are prepared with the appropriate welcome and other amenities.
- Works closely with the Front Office and Engineering Departments to block rooms as necessary for maintenance.
- Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Assists the Executive Housekeeper to maximize employee productivity through the use of multi-skills, multi-tasking, and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
- Assists Executive Housekeeper to ensure that Housekeeping operates with the lowest possible cost structure while also delivering the Sofitel standards to the guest.
- Degree in Hotel Management from a reputed hotel school is a must.
- More than 5 years of experience in the hotel industry, preferably from a luxury background.
- Warm and caring personality; previous Housekeeping Manager experience in a luxury hotel is an asset.
- Ability to anticipate and focus attention on guest needs, being professional and welcoming.
- Excellent organizational skills and time management.
- Technologically savvy – can learn and use new systems quickly.
- Ability to accurately and efficiently prepare requested reports.
- Exceptional verbal and written English skills.
- An opportunity to be with the world’s preferred hospitality company.
- Captivating and rewarding experience working alongside passionate professionals.
- Range of exclusive Heartist Benefits.
- Develop your talent through learning programs by Academy Accor.
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