Audio Visual Technician Lead (2 month contract)

We are seeking a full time Onsite Production Lead Technician for 2 months to work at our clients offices in Dubai, UAE . The Technical Production Team provides end-to-end event production including technical coordination, presentation setup and support, AV/VC services, streaming, and management. The ideal candidate should have strong problem solving skills, quantifiable leadership talents, exposure to installed audio-visual systems, and high level experience within team and project management. Our vision is simply to revolutionize the way technology is deployed and supported worldwide. The Day-to-Day

• Main point of contact for the regional market for all clients requesting technical event support.
• Communicates effectively to explain our services to technical and non-technical clients as needed.
• Manages service initiatives to the clients standards/mission.
• Reports to Event Operations Supervisor, possibly in a remote location.
• Mentors and coaches team of Event Operations Technicians as needed.
• Schedules all newly created events on the shared AV-Events calendar in Outlook.
• Schedules and manages all entries and updates on the technicians calendars.
• Escalate equipment failures to appropriate teams and assist with the resolution as needed to maintain service levels.
• Monitor local VC and cloud based video conferencing systems remotely. Troubleshoot as needed and escalate if necessary.
• Ensures that a balanced workload is triaged among technical staff, and notify the Supervisor of high priority tasks or events.
• Assists users on using video conferencing systems before and during events.
• Assists staff with pulling, staging and striking audio/visual equipment for events.
• Takes on tasks in special projects or assignments as outlined by the supervisor and executes them within the given timeline.
• Creates and executes technical plans and revises as appropriate to meet changing needs and requirements.
• Keeps IT/Event Operations Supervisor well informed of status of event support efforts and serves as a liaison between technicians, staff and clients.
• Creation of SOP documents, completing detailed event reporting as well as utilizing the event ticketing system.
• Owns the technical support lifecycle and is responsible for managing technical risks throughout pre-production planning, execution and post event.
• Consistently delivers high-quality of service to our clients.
• Facilitates team and client meetings effectively.
• Keeps IT/Events Operations team well informed of changes and technical challenges.
• Resolves and/or escalates issues in a timely fashion.
• Understands how to communicate difficult/sensitive information tactfully.
• Assists with training of staff and improving their technical proficiency.

• 5+ years of professional technical live event production experience
• Experience managing a team of AV and Events technicians at varying levels
• Able to operate equipment to support streaming, Video Conferencing, Audio Conferencing, Local Audio Reinforcement, Video Technologies (including projection, switching and formatting)
• Capable of reading and understanding AV system schematics
• Ability to communicate difficult/sensitive information tactfully
• Excellent interpersonal skills, including relationship building and collaboration within a diverse, cross-functional team.
• Tech industry start-up environment and customer service experience a plus
• Self Starter can demonstrate learning and BE OPEN to learning
• Organized
• Ability to take direction well
• Asset workflow management experience a plus
• Understands the benefits of the various event formats (i.e. Q&A, Training, Town Hall, Broadcast, etc), as well as how to execute these formats flawlessly
• Possesses significant knowledge of technical event support system architectures.
• Ability to travel Domestic/International.
• Ability to mentor colleagues
• Experience working with the United Arab nation preferred.