Front Office Manager

Job Purpose Supervise and manage overall Front Office operations ensuring service standards are maintained in accordance with the Hotels strategic plan. Reporting Line Reports to General Manager Primary Responsibilities Front Office Operation

• Oversee daily operations coordinating with support departments on administrative and operational issues
• Ensure Front Office staff adhere to grooming standards and punctuality
• Conduct daily briefings and manage communication of operational issues
• Coordinate with Reservations Department to maximise occupancy and yield
• Handle VIP guests major group movements and guest feedback
• Manage room inventory and liaise with Housekeeping

• Recruit train and develop Front Office Team
• Conduct performance reviews and monitor team professionalism
• Prepare staff schedules payroll and gratuity reports
• Lead monthly departmental meetings

• Maintain knowledge of hotel services outlets and emergency procedures
• Attend required meetings and trainings
• Uphold personal appearance and hygiene standards
• Perform additional duties as assigned by Management

• Diploma in Tourism & Hospitality Management with minimum 3 years of relevant experience
• Excellent proficiency in English; ability to speak other languages is an advantage
• Good working knowledge of MS Office applications