Manager Housekeeping

Designation:    Housekeeping Manager   Department:     Housekeeping   Reports To:    General Manager    Prime Function:

• Assist the Executive Housekeeper in managing and directing all Housekeeping activities in the hotel to ensure that the highest levels of cleanliness and guest satisfaction & also maintaining high level of service and cleaning & maintenance standards in all areas of responsibilities.
• To assign duties inspect work and investigate complaints regarding housekeeping service and equipment and hence take corrective action.
• Establish standards and procedures for the work of housekeeping team and plan work schedules to ensure adequate service.
• To direct and control the housekeeping operations and staff of the housekeeping department.
• Any matter which may affect the interests of hotel should be brought to the attention of the Management.

• Assist the Executive Housekeeper to plan and coordinate the activities of housekeeping supervisors and the team.

• Establish and maintain seamless coordination & cooperation with all departments of the hotel to ensure maximum cooperation productivity morale and guest service.
• Maintain appropriate staffing levels in order to consistently provide excellent guest service.

• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Ensure that the team has been trained for all safety provisions.
• Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

• Assist the Executive Housekeeper to formulate yearly business plan and budget.
• Ensure to maintain department budget within established guidelines and explain monthly variances.
• Identify optimal costeffective use of the resources and educate the team on the same.
• Maintain cost controls through proper scheduling and inventory management.

• Inspect guest and public areas on a regular basis to ensure that the furnishings facilities and equipments are clean and in a good condition.
• Ensure to maintain appropriate grooming standards in hygiene uniforms appearance posture and conduct of the housekeeping personnel.
• Inspect all renovation projects and ensure rooms are defect free prior to release.
• Assist in all inventories and ensure to coordinate the training programmes.
• Coordinate all repairs & refurbishments.
• Ensure to conduct daily briefings in order to provide effective and efficient services.
• Conduct followup to ensure that high standards of quality are maintained and that all procedures are adhered to.
• Ensure to inspect the rooms on a regular basis.
• Coordinate operations with Department coordinators supervisors and other Departmental Managers to ensure operational readiness efficiency in resource utilization and the prompt delivery of services.
• Coordinate the making of new uniforms and also maintain the records of condemn linen and uniforms.
• Ensure that all records regarding uniforms are maintained.
• Interact with guests and personnel of the hotel in an efficient and friendly manner.
• Ensure that preventative maintenance of furniture carpeting equipment and supplies is an ongoing process.
• Ensure that the highest standards of cleanliness maintenance and safety are practiced in the housekeeping department and in all other areas of the hotel.
• To plan and organize the operations to effectively achieve and maintain the established standards of cleanliness in interiors guest rooms corridors public areas and back of the house areas.

• Leadership skills that utilize persuasion and motivation to attain organizational        goals is the most desirable management quality followed by honesty integrity ethical behavior tactfulness openness and cultural awareness;

• Ability to accept responsibility;
• Self confidence motivation drive and tenacity;
• Ability to enhance organizational performance;
• Ability to clearly delegate tasks and responsibilities;
• Ability to think strategically inductively and creatively;
• And the propensity to recognize and acknowledge other peoples ideas.

•  Ensures that the workplace and storage areas remain clean and tidy
• Respects the instructions and safety guidelines for the equipment (s)he uses
• Applies the hotels security regulations (in case of fire etc.)
• Applies the ISO 9001 quality certification requirements that impact his/her role
• Respects the hotels commitments to the Environment Charter (saving energy recycling sorting waste etc.) and meets Ibis ISO 14001 environmental commitments as applicable to the role if the hotel is involved in the programme.