O365 Analyst

O365 Analyst will support the current Smiths Microsoft O365 platforms (excluding Exchange online) in a level 2 capacity to include managing incidents service requests and queries from our user community. Responsibilities:

• Automate workflows and business processes using Power platform with O365 mainly Sharepoint.
•  Hands on experience on Canvas (lowcode platforms) majorly working on creating customize forms from a Sharepoint.
•  Proficient in Power Apps Power Automate and SharePoint
•  Administration and support of our Office 365 Platform and applications (Teams Stream SharePoint OneDrive Forms Lists Power Automate Power App etc.) Excluding EmailExchange Online
•  Resolve O365 tickets escalated from the service desk and communicate directly with customers to resolve escalate or reroute tickets.
•  Understand and apply governance and compliance standards across our O365 applications including Power platform.
•  Support migration activities from SharePoint 2013 to SharePoint Online
•  Support and liaise with the O365 Admins (Tier 3)
•  Support the creation of internal Knowledge Base articles and update.
•  Assist with regularly auditing the O365 environment.
•  Perform operations specific to maintaining the O365 applications including assisting with procedure documentation and change implementation.
•  Support and develop Sharepoint forms using InfoPath Microsoft Forms and Power Apps
•  Support and develop complex workflows (Cloud workflows scheduled workflows) within Sharepoint online using Power automate.
•  Ability to work in US EU or APAC working shifts

• 4 Experience with O365 Suite (Teams SharePoint Power App Forms Power automate flows within O365)
• Power platform administration
• Understanding of O365 licensing
• Knowledge of Azure Active Directory
• Knowledge on Microsoft Conditional access
• SharePoint Online design configuration optimization and Level II support
• Site set up and monitoring
• User permissions Site designing