Service Advisor Heavy Equipment _ Qatar
Job details
Position:Service Advisor Heavy Equipment
Department:Body Shop, Parts Department, Reception
Reports To:Reception Manager, Workshop Supervisors, Team Leaders, Technicians
ESSENTIAL DUTIES & RESPONSIBILITIES:Establish rapport and trust with customers.
Document vehicle problems by listening to customers describe them and by asking probing questions.
Road-test customer vehicles to confirm problems and, after service, to ensure that repairs have been completed.
Maintain extensive contact with customers, providing estimates on service and repairs before jobs begin, explaining the appointment/scheduling system, and establishing the method of payment for repairs (cash, warranty, etc.).
Maintain communication with the Workshop Controller and Technicians to obtain updates and status of repairs.
Offer additional maintenance and repair services to customers when appropriate.
Undertake additional related responsibilities as required.
COMPENSATION:Basic: 5500 Qrs
Car Allowance: 1000
Mobile: 250
Company provided accommodation (Single room Sharing Flat accommodation)
After 6 months:
Family Ticket
House allowance of 3300 Qrs
QUALIFICATIONS:Excellent customer service skills
Must be capable of handling dissatisfied customers and those confused about repairs and costs of service.
Organizational skills
Good communication, spoken and written English; Arabic is a plus
Detail oriented
Familiarity with automotive systems and MS Office
ABOUT THE COMPANY:Master HR (Recruitment, HR Consultation Services, Training, Development & Outsourcing). Job vacancies for all careers. License No. '432', since 2001.#J-18808-Ljbffr
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