Lead Consultant-Regional SIM (Service Integration Manager)

Lead Consultant-Regional SIM (Service Integration Manager)

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. Job Description

• In the role of a Regional Service Integration manager, you will be responsible for the service transition from the project to the operations team as part of the AMS service.
• Discuss, plan, and drive the service transitions after Program Increments (PI).
• Track and report on the status of the ongoing service transitions to AMS lead.
• Monitor the overall progress of the transition for the module and address any challenges/roadblocks as required.
• Track and report on the status of the transition to the Regional AMS Lead and Global AMS lead.
• This role involves managing risks, communicating with stakeholders, and ensuring that transitions are completed on time and within budget.
• Create comprehensive plans outlining goals, scope, timelines, and resource allocation.
• Maintain accurate and updated documentation related to the transition.
• Conduct reviews to identify areas for improvement in future projects.
• Ensure all activities are carried out as planned and track performance.
• You will also be responsible for overall reporting and management of the Critical Incident.
• 1’st Escalation point for the identified Critical incident and follow up till the closure of the same.
• You will work closely with Functional / Technical leads, Regional AMS Lead for the Critical incidents and report it further to Global AMS Lead.
• First Point of contact for GSM team for all Major Incidents.
• Coordinates with the Functional and Technical team for the resolution of the issue.

Required

• Profound experience of Transition management and Major Incident and Critical incident management processes and should have experience working with ITIL tools like Service Now, Jira etc.
• Collaborate with Project Managers, Change and Release Management, Configuration Management, Test Management and the Service Delivery organization to deliver as per SLAs with Downstream systems along.
• Profound experience of handling a team of more than 100+ consultants.
• Good experience in working with Microsoft office and Google office tools.
• Should be able to Identify Improvement potentials in Transition and Knowledge transfer processes and implement best practices.

Preferred

• Application Knowledge of SAP, S4/HANA modules.

Personal

• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills
• Good time management and organisational skills.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 1-866-472-0935. “All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”#J-18808-Ljbffr