Receptionist and Customer Care TeleAudiology Assistant (Taupo)

You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments. We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best. If you want the freedom to explore, opportunities to grow, and make positive change in people’s lives through your work, this is the place for you. Join Sonova. Create sense. Taupo, New Zealand

Receptionist and Customer Care TeleAudiology Assistant (Taupo)

About us: At Triton Hearing we’re changing hearing, for good! We want all New Zealanders to be able to hear well and experience the difference better hearing will make to their lives. Our talented people work as a team to make this happen. They’re experts in their field, always exploring new ways to improve the quality of our clients’ lives - with a range of innovative hearing solutions delivering the best possible outcomes. As part of Sonova, which has more than 14,000 committed employees in over 100 countries, all of whom contribute to something greater than themselves – they transform lives. Join our mission and become part of our team! About the role: The Tele-Assistant role will support TeleAudiology in the clinic and assist with the overall smooth running of TeleAudiology consultations. You’ll be helping provide quality hearing assessments and hearing aid fitting services, client referrals for treatment of hearing-related problems while providing service excellence. You will also provide outstanding client service to our community and facilitate an excellent client journey while being responsible for the efficient administrative running of the clinic.

• Clinic operations: Take charge of managing the day-to-day operations of the clinic.
• Reception duties: Be the welcoming face of our clinics, handling all reception responsibilities.
• Diary management: Efficiently manage the clinic diary to ensure smooth scheduling and operations.
• Administrative tasks: Process insurance applications, government subsidies, and ACC claims.
• Data management: Run daily reports through our CRM system to keep everything on track.
• Technical skills: Full training is provided to perform in-house hearing aid repairs and be technical support in the clinic to remote Audiologists who provide consultations via video technology.

About you:

• You have a genuine desire to help people, offering exceptional service and care to every client.
• You are eager to develop your knowledge in Audiology, with the potential to train as a Tele Assistant.
• You are confident in working autonomously and thrive in a team environment, adapting easily to different clinic settings and team dynamics.
• You possess a high level of general computer literacy, enabling you to efficiently manage various administrative tasks.

Perks for you: Joining our team means becoming part of a vibrant and innovative community dedicated to changing hearing for good. At Triton Hearing we believe in fostering an environment that nurtures both personal and professional growth.

• A friendly and social environment with generous recognition and social budgets to celebrate and look after our social wellbeing.
• Rewarding YOU with salaries and bonuses designed to recognize your expertise and exceptional performance.
• Substantial Parental Leave Package & Paid Partners Leave.
• A $200 Wellbeing Allowance to spend on your health and wellbeing.
• Triton Perks – exclusive discounts to over 80 retailers and service providers.
• Extra leave days: Birthday, YOU day, Community leave, etc.
• Free Financial Advice Sessions.
• Free office parking.

Give it a go! Apply now. Please note that we'll be closed for the holiday season as part of our annual shutdown. Any applications received during this time will be reviewed, and the recruitment process will resume in January 2025. We appreciate your patience and wish you a wonderful holiday season!

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status. #J-18808-Ljbffr