D-Commerce IT Operations Manager

At Sephora, we stand together, and we stand for something more. For empowerment, for exploration, for the opportunity to impact people’s lives through the unlimited power of beauty. We embrace uniqueness, unleash creativity, and pursue progress every day. Sparked by energy and excitement, our passion is contagious. We are united by a common goal - to reimagine the future of beauty. Reimagine your future, with Sephora.

Our Value Proposition:

These are the values: Beauty & Beyond : We reimagine beauty by inspiring our customers, empowering people, and helping them become the best versions of themselves. Creativity Unleashed : We encourage exploration, innovation and having fun. Endless Evolution : At Sephora, you are empowered to choose your own path and accelerate your growth. Boldly Authentic : We celebrate diversity and embrace your unique and winning spirit.

Position Purpose

As a regional best-in-class Omni-retail luxury company, Sephora is seeking a highly skilled and experienced D-commerce IT Operations Manager to oversee the technical aspects of our D-commerce operations. The successful candidate will be responsible for ensuring the smooth functioning of our D-commerce platforms, managing IT infrastructure, and leading a team of IT professionals to ensure business continuity, maintain optimal performance, security, reliability, and systems metrology. Travels could be required.

Key Accountabilities

D-commerce Platform Management:

• Oversee the day-to-day operations of our D-commerce platforms, including website & app performances, high availability, scalability, and business continuity.
• Collaborate with cross-functional teams to support implementation of technical new features, enhancements, and integrations in alignment with business objectives.
• Implement monitoring features to track and trace website & app traffic, trends, and build performance metrics to identify areas of improvement.

IT Infrastructure Management:

• Manage and maintain all IT infrastructure components related to the D-commerce platform, overseeing design, implementation, and maintenance of robust IT infrastructure.
• Implement and enforce best practices for system configuration, data management, and disaster recovery.
• Manage scalability and performance to handle peak loads during sales events and maintain optimal performance.
• Set up, monitor, and adapt cyber security rules and configurations.

Data Protection, Privacy, and Compliance:

• Implement and monitor robust security measures to protect customer data and ensure compliance with regulations such as GDPR and PCI-DSS.

Team Leadership and Development:

• Lead a team of IT professionals responsible for supporting the D-commerce platform.
• Provide coaching, mentoring, and professional development opportunities.
• Foster a culture of collaboration, innovation, and continuous improvement.
• Manage relationships with third-party vendors and service providers.

Incident Management and Troubleshooting:

• Develop and implement incident response procedures to address technical issues, outages, and security breaches.
• Coordinate with internal teams and external partners to resolve incidents.
• Conduct root cause analysis and post-incident reviews.

Skills, Personality & Experience:

As a D-commerce IT operations manager, you should have a blend of technical skills, managerial experience, and specific personality traits:

• Adaptability to navigate evolving technologies and market dynamics.
• Collaborative approach with excellent communication skills.
• Strong analytical skills with a detail-oriented mindset.
• Resilience to remain calm under pressure.
• Customer-centric mindset focused on delivering exceptional user experiences.
• Continuous learner, staying updated on emerging technologies.
• 10 years’ experience, ideally in an Omni-Retail company.
• Fluency in English; Arabic & French are a plus.
• Bachelor’s degree or equivalent with a significant tech background.

A D-commerce IT operations manager operates at the intersection of e-commerce and information technology. Knowledge encompasses:

• E-commerce Platforms
• IT Infrastructure (IAAS, PAAS, SAAS)
• Cyber-Security
• Payment Gateways
• Supply Chain Management
• User Experience (UX) and User Interface (UI) Design
• Analytics and Data Management
• Regulatory Compliance
• Team and stakeholders Management

Most importantly, you need to live and breathe the Sephora Culture, DNA, and Employee Value propositions (EVP) with a passion for people and making a difference. #J-18808-Ljbffr