Job details
Roles and responsibilities
Data Analysis & Problem Solving- Build, maintain, and utilize dashboards to track key performance indicators (KPIs) for dark store operations.
- Analyze data using SQL and other tools to identify trends, inefficiencies, and areas for improvement.
- Collaborate with cross-functional teams to implement data-driven solutions and optimize operations.
- Update and maintain a comprehensive knowledge base of standard operating procedures (SOPs) to ensure consistent operations across all stores.
- Regularly review and improve SOPs based on feedback, data insights, and best practices.
- Lead the rollout and implementation of SOPs across multiple markets, ensuring adherence to established guidelines.
- Train and support local teams to ensure smooth transitions and consistent operational excellence.
- Monitor compliance and address deviations in collaboration with regional leads.
- Develop and optimize the physical and operational network of dark stores to ensure scalability and efficiency.
- Conduct feasibility studies and analyze geographic, demographic, and operational data to identify optimal store locations.
- Plan and execute expansions, relocations, and closures with a focus on cost-effectiveness and service quality.
- Collaborate with supply chain and logistics teams to ensure the network supports operational goals and customer satisfaction.
- Own the product operations pipeline, including configurations for new launches, experiments, and system updates.
- Work closely with the product, tech, and operations teams to ensure seamless integration and execution of new initiatives.
- Track the impact of experiments and suggest refinements based on performance data.
- Proven 3 to 4 years of experience in operations, analytics, or network planning, preferably in retail, logistics, or e-commerce.
- Proficiency in SQL for data analysis and dashboard creation.
- Strong project management skills with a track record of managing multi-market operations.
- Experience in network design, site selection, or operational scaling.
- Excellent written and verbal communication skills, with the ability to train and influence diverse teams.
- Detail-oriented with the ability to identify problems and develop practical solutions.
Desired candidate profile
Leadership and Team Management- Ability to inspire and guide teams toward common goals.
- Experience mentoring and coaching junior product managers.
- Strong business acumen to align products with organizational objectives.
- Capacity to think long-term while managing immediate priorities.
- Proficiency in user research and empathy for customer needs.
- Understanding of how to translate customer insights into actionable features.
- Familiarity with product development methodologies (Agile, Scrum, etc.).
- Ability to collaborate effectively with engineering teams and understand technical constraints.
- Expertise in using tools like Google Analytics, Tableau, or Mixpanel to track product performance.
- Strong ability to interpret data and use it to make informed decisions.
- Excellent verbal and written communication skills for conveying product vision and updates.
- Strong ability to manage expectations and align stakeholders.
- Resilience in navigating ambiguity and managing competing priorities.
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