Director of IT Operations

Full time at a Laimoon Verified Company in Saudi Arabia

Posted on December 26, 2024

Job details

Company DescriptionHungerstation is the first Saudi Food delivery App in the region! Established in 2012. Today Hungerstation enables you to browse the largest selection of restaurants and supermarkets in KSA that reach 35,000+ options.In Hungerstation, we stand for our customers' satisfaction, partners' loyalty and riders' wellbeing, in addition to our expansion vision - always aiming higher and moving forward to the utmost levels of service platform.Hungerstation is part of the Delivery Hero Group, the world's leading local delivery platform operating in 70+ countries worldwide.Job DescriptionWe are seeking a highly experienced Director of IT Operations to lead and optimize our IT infrastructure, service management, and operations across our offices, dark stores, and cloud kitchens. This is a senior leadership role, based at our Riyadh HQ, critical to ensuring seamless IT operations that support our fast-growing business.Key Responsibilities:Leadership & Team Management: Lead and mentor a team of 10+ IT professionals, including managers, across helpdesk, infrastructure, and security functions. Ensure alignment with HungerStation's objectives and foster a culture of continuous improvement.Infrastructure & IT Operations: Oversee the design, deployment, and management of IT infrastructure, ensuring high availability, minimal downtime, and optimized performance across all locations, including dark stores and cloud kitchens.Helpdesk & Support Services: Manage the IT Helpdesk, ensuring timely resolution of incidents and service requests, and maintain SLAs with a focus on operational excellence.Security & Access Management: Implement and manage IT security policies, access control, and compliance with industry standards. Collaborate with the security team to ensure system protection and incident response.Call Center Solutions: Oversee call center technologies, ensuring seamless integration with business operations and continuous improvement of customer experience.Vendor & Stakeholder Management: Manage relationships with external vendors and collaborate with cross-functional teams to deliver IT solutions that meet business needs.Budgeting & Reporting: Develop and manage the IT operations budget, providing regular performance reports to senior leadership.QualificationsBachelor's degree in Information Technology, Computer Science, or a related field (Master's preferred).8+ years of experience in IT operations and infrastructure, with at least 3-5 years in a leadership role.Proven expertise in managing IT operations across multiple locations and departments.Strong knowledge of IT infrastructure, networks, security, and ITIL best practices.Experience with call center solutions and cloud-based infrastructure is a plus.Excellent leadership, communication, and problem-solving skills.Strong organizational and project management abilities.Additional InformationWe offer visa & relocation support globally to our permanent employees.Exchange ideas and meet 2000+ colleagues from different teams within Delivery Hero in our active guilds and through our global tech & product community.Develop your skills with your personal educational budget for conferences and external training.Access our LinkedIn learning platform and participate in our various in-house training.And much more…You'll have the space to learn, grow, and take ownership of your work. We invest in your development, from training or workshops to free language lessons, and we encourage you to take on projects which both interest and challenge you.

#J-18808-Ljbffr Operations & Business Administration

Apply safely

To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.

Hiring company

Confidential

Improve your chance to get this job. Do an online course on Sales and Negotiation starting now.

Learn Business Plan Writing Online Course Gate

AED 60
~~AED 722~~

Duration: Upto 4 Hours

Enrol
External Environment Diploma Course Line

AED 87
~~AED 1,690~~

Duration: Upto 4 Hours

Enrol

See all courses

See All Director Jobs

Director of IT Operations

Job details

Apply safely

Hiring company

Confidential

TRS Operation Coordinator

RIG MANAGER - DRILLING OPERATIONS - SAUDI ARABIA

CHIEF MECHANIC - LAND RIG OPERATIONS - SAUDI ARABIA

LAND OPERATIONS - RIG SUPERINTENDENT - SAUDI ARABIA

Ngl Operations Process Engineer

NGL Operations Process Engineer

PH01-ESG-Operator Asst I-HWO

I304-ESG-IT Desktop Analyst

Sr Counsel - Subsidiary Secretariat & Governance Legal Practice

Sr Counsel - Corporate & Commercial Contracts

Global Refinery Lp And Modelling Specialist

Global Refinery LP And Modelling Specialist

Sr Counsel I

Sr Counsel I

Business Development Lead

Business Development Lead

Economist- Lng

Sr Counsel - Corporate Compliance Department (abac)

Sr Counsel Intl. Trade Controls & Sanctions

Jobs

Courses

Location

Follow us

Home Saudi Arabia Director of IT Operations

Home Saudi Arabia Director of IT Operations

Director of IT Operations

Job details

Apply safely

Hiring company

Confidential

Similiar Jobs that might interest you

TRS Operation Coordinator

RIG MANAGER - DRILLING OPERATIONS - SAUDI ARABIA

CHIEF MECHANIC - LAND RIG OPERATIONS - SAUDI ARABIA

LAND OPERATIONS - RIG SUPERINTENDENT - SAUDI ARABIA

Ngl Operations Process Engineer

NGL Operations Process Engineer

PH01-ESG-Operator Asst I-HWO

I304-ESG-IT Desktop Analyst

Sr Counsel - Subsidiary Secretariat & Governance Legal Practice

Sr Counsel - Corporate & Commercial Contracts

Global Refinery Lp And Modelling Specialist

Global Refinery LP And Modelling Specialist

Sr Counsel I

Sr Counsel I

Business Development Lead

Business Development Lead

Economist- Lng

Sr Counsel - Corporate Compliance Department (abac)

Sr Counsel Intl. Trade Controls & Sanctions

Why are you reporting this job?

Laimoon Job Alert fresh jobs directly from websites*

Jobs

Courses

Location

Follow us