Call Center Agent
Job details
**Key Responsibilities**:
- Answer incoming calls and respond to customer queries in a timely and professional manner.
- Make outbound calls to follow up on customer issues or to inform them of new products and services.
- Record details of customer interactions, transactions, and complaints.
- Provide accurate information to customers regarding products, services, and policies.
- Work collaboratively with other team members to improve customer service.
- Handle customer complaints and escalate issues as necessary.
- Maintain a high level of confidentiality.
**Qualifications**:
- High school diploma or equivalent.
- Previous experience in a call center or customer service role preferred.
- Strong communication and listening skills.
- Ability to multitask and work in a fast-paced environment.
- Basic computer skills and proficiency in using CRM software.
- Patience and a customer-oriented attitude.
**Job Types**: Full-time, Permanent
**Experience**:
- Call center: 2 years (required)
- Customer Service: 1 year (required)
**Language**:
- English and Arabic (required)
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