Infrastructure Specialist
Job details
2nd Line Engineer – IT Infrastructure & Cloud Location: Cambridge Salary: £30,000 Are you passionate about IT infrastructure and cloud technologies? Do you have the skills to support cutting-edge solutions for a dynamic Managed Service Provider? If so, Chapman Tate Associates is thrilled to present an exciting opportunity for a 2nd Line Engineer to join a fast-paced, innovative MSP client. As a 2nd Line Engineer , you will be the go-to person for technical issues escalated from the 1st line team. You’ll troubleshoot, resolve, and maintain IT infrastructure and cloud-based solutions, ensuring clients experience seamless service delivery. This role offers the opportunity to work on a wide range of technologies, including Windows and Linux environments, making every day unique and challenging. Key Responsibilities:
- Provide 2nd line technical support for a range of IT infrastructure and cloud environments.
- Diagnose and resolve hardware, software, and network issues.
- Collaborate with 1st and 3rd line teams to escalate and resolve complex technical problems.
- Implement and maintain cloud services, including Microsoft Azure or AWS.
- Contribute to the deployment and management of virtualized environments (VMware, Hyper-V).
- Work on Linux-based systems (nice-to-have skill).
- Document solutions, processes, and provide feedback for continuous improvement.
- Proven experience in a 2nd line support role within an MSP environment.
- Strong knowledge of IT infrastructure, including Windows Server, Active Directory, and Networking (TCP/IP, DNS, DHCP).
- Hands-on experience with cloud platforms such as Microsoft Azure, AWS, or Google Cloud.
- Familiarity with virtualization technologies (VMware/Hyper-V).
- Experience working with Linux systems is highly desirable.
- Excellent problem-solving and communication skills, with a client-focused mindset.
- Competitive salary with opportunities for career progression.
- Exposure to a variety of technologies and professional development opportunities.
- A collaborative and supportive work environment.
- The chance to work with a forward-thinking MSP at the forefront of IT innovation.
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