Help Desk Analyst
Job details
Junior Helpdesk Analyst (1st/2nd Line, ITIL, Service Desk) – SW London – 3-4 days onsite - up to £27k Key Skills: SQL, ITIL, IT Helpdesk Systems, M365, Customer Support, Troubleshooting, Automation) This is an exciting opportunity for a Junior Helpdesk Analyst to join an innovative and ambitious organisation who are leading experts in content management and enterprise automation technologies providing 1st/2nd line support. As a Junior Helpdesk Analyst you will be responsible for taking ownership of 1st and 2nd line technical issues, providing support to end users and escalating more complex issues. The following are essential:
- A minimum of 6 months experience in a similar IT support role, providing 1st/2nd line support
- Experience of working with SQL
- ITIL Frameworks
- Experience troubleshooting technical issues
- Working with both M365 and Microsoft on-prem applications
- SharePoint experience
- Excellent problem-solving and communication skills
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