Senior Technical Support Engineer - GNSS - £46,000 - Devon

Leading communications client now requires a Technical Support Engineer to aid the development of their innovative GNSS Technology. This role will diagnose/resolve issues related to our client’s satellite navigation and test simulation systems. The position will be customer facing, providing guidance and advice to customers and collaborating with the in-house engineering team to solve complex issues. Responsibilities:

• Work with the global support team to provide customers and end users with technical support.
• Prepare and deliver solutions to customers for both hardware and software issues.
• Liaise with Software and Hardware teams to resolve complex customer issues and highlight design flaws.
• Provide hardware repair and calibration services for positioning, navigation and timing customers.
• Manage incoming Service requests from customers and sales teams.
• Maintain records of customer issues and product defects using Salesforce/JIRA.

• Beng or HND in an Engineering discipline.
• Strong understanding of GNSS/satellite navigation concepts.
• Previous experience providing customer support.
• Excellent communication/customer service skills.
• Direct experience using standard RF and other test equipment (Power meters, Spectrum analysers, Frequency counters, Oscilloscopes)
• Ability to read and interpret technical manuals, RFCs and regulations.
• Ability to write reports and business correspondence.