Quality Manager

About Intellect Design Arena Limited Intellect Design Arena Ltd is an enterprise-grade financial technology leader, providing composable and intelligent solutions for futuristic global financial institutions across 57 countries. Intellect’s revolutionary First Principles Thinking-based Enterprise Connected Intelligence Platform, eMACH.ai , is the most comprehensive, composable, and intelligent open finance platform in the world. With an impressive array of 329 microservices, 535 events, and over 1757 APIs, eMACH.ai enables financial institutions to design and deploy future-ready technology solutions that provide a significant global competitive edge. With three decades of domain expertise, Intellect offers a full spectrum of banking and insurance technology products through four lines of business: Global Consumer Banking (iGCB), Global Transaction Banking (iGTB), IntellectAI and Digital Technology for Commerce (iDTC). Intellect is a pioneer in applying Design Thinking and our 8012 FinTech Design Center, the world's first Design Center dedicated to Design Thinking Principles, underscores our commitment to continuous and impactful innovation, addressing the ever-growing need for digital transformation. We proudly serve over 325+ customers worldwide, supported by a diverse workforce of solution architects and domain and technology experts in major global financial hubs. For more information about Intellect, visit About Corporate Quality The Corporate Quality Team at Intellect Design Arena is pivotal in achieving organizational execution excellence through advanced quality management, robust governance, and a strong focus on customer satisfaction. They develop and implement sophisticated methods and tools to enhance software processes, ensure compliance with industry standards, and oversee corporate security initiatives. Central to their mission is driving customer satisfaction by applying best practices in quality assurance and process improvement. The team provides strategic insights to executive leadership and is responsible for managing the D-3 OTIF (Delivery 3 Days Ahead On Time In Full) implementation model, a customer-centric approach designed to ensure on-time, high-quality project delivery. Experience: 10+ years Location: Hyderabad Roles and Responsibilities: The ideal candidate should have :

• Strong understanding of Integrated Product Development Life Cycle/ Implementation/ Maintenance/ Support Process, Deliverables, Checklists, and various IT industry best frameworks and models such as ISO 9001, ISO 20000, CMMI, Agile, Six Sigma, and ITIL, Information Security Process compliances.
• Expertise / understanding of tools like JIRA, Zephyr, and Service-NOW, MS Office suite, especially Excel, Knowledge of retrospective analysis, RCA/diagnostics.
• Willingness to learn, implement changes, and accept challenges, ownership attitude to bring positive changes and strong communication skills (both written and verbal)
• Project Management Skills: Understand project scopes, define checklists and templates, review project artifacts & process documents, pro-actively track project milestones including payments, go-live, and customer and internal milestones .
• Assertive communication: Build awareness of mandated processes & unit-specific practices amongst project teams and implementing best engineering practices.
• Ability to perform audits to identify process gaps & metrics, guide teams for corrective action, analyze progress, ensure improvement for implemented projects and ensure prevention across projects.