Business Operations Associate

Atlas is building an all-in-one customer support platform with a focus on a customer-centered experience. We're YC W22-backed and have raised $5.6M from top founders and angels. Our product consolidates customer interactions—including support tickets, product events, and session recordings—into a unified timeline, reducing time spent switching between tools. We’re remote, scrappy, and looking for someone who is just as ambitious to help us shape the future of support. Responsibilities

• Assist founders with day-to-day operational tasks and ad hoc projects.
• Support daily operational needs and ensure seamless execution of implementation-related tasks.
• Conduct research on prospective customers to support sales and outreach efforts.
• Manage and execute customer data migrations to ensure a smooth transition to Atlas.
• Help customers fully implement Atlas within their support teams, ensuring adoption success.
• Set clear expectations with customers regarding completion timelines and provide regular progress updates.
• Track outbound emails to prospective customers to generate leads and drive sales.

• At least 1 year of experience in a sales support, operations, or outbound-focused role.
• Strong organizational skills with exceptional attention to detail.
• Demonstrated ability to work independently, take ownership of tasks, and deliver results.
• Comfortable with handling multiple priorities in a fast-paced, startup environment.

• Experience working at a customer support software startup.
• Familiarity with data migration processes and tools.
• Knowledge of customer support platforms like Zendesk, Intercom, Freshdesk, Help Scout, and Zoho Support.
• Track record in handling outbound emails effectively.

• High-impact role where your contributions directly shape Atlas's success.
• Work with a driven, highly skilled team and rapidly grow your own skills.
• Remote work flexibility—work from anywhere you'd like.