Collins McNicholas | Service Delivery Manager
Job details
Job Opportunity: Service Delivery Manager We are seeking a Service Delivery Manager to join our team in Dublin, working a flexible hybrid schedule (2/3 days per week remote). This role focuses on successfully delivering installation, commissioning, and maintenance services across our product portfolio. Youll drive efficiency and optimize processes to ensure high-quality service delivery that meets customer expectations. Job Responsibilities Ensure successful delivery of installation, commissioning, testing, and maintenance services within scope, budget, and quality standards. Meet customer service level agreements by maintaining a high quality and safety standard. Coordinate and lead all activities in line with agreed processes and procedures. Respond to emergency callouts as needed, ensuring customer satisfaction and system reliability. Collaborate with UK and Headquarters technical support teams to resolve complex issues. Use a mobile web-based application to log all work activities efficiently. Close out project-related non-conformance reports (NCRs) promptly and integrate lessons learned. Support a customer-focused environment, consistently delivering exceptional service. Work autonomously or as part of a high-performing team. Utilize data analysis tools for system diagnostics and fault resolution. Job Requirements Proven experience in maintenance services, installation, testing, and commissioning of MV/LV switchgear and balance of plant. Proficient in Microsoft Office and adept at using laptops or portable devices for software/system updates and fault diagnostics. Strong understanding of service delivery processes and operational excellence. A full, clean driving license. Excellent communication and coordination skills. Commitment to safety, quality, and customer satisfaction. Flexible and able to respond to on-call needs or emergencies. Demonstrated ability to work independently or within a collaborative team. Knowledge of non-conformance reporting tools and continuous improvement principles. Strong problem-solving and troubleshooting capabilities. For more information or to apply, please contact: Brian Stack Email: Phone: Skills: Maintenance Installation Management
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