Morgan McKinley | Head of Credit Control & Billing

About the Role Are you ready to lead and transform a critical financial function in a dynamic and fast-paced environment? We are seeking an accomplished Head of Credit Control & Billing to oversee and optimise our Billing to Cash operations. This key leadership role is integral to our revenue generation and cash collection processes across all service lines, ensuring the highest levels of efficiency and accuracy. As part of the Finance SSC leadership team and reporting to the Finance Shared Services Director, you will oversee the credit control, billing & OTC, lead a high-performing team, and champion process enhancements. This is a unique opportunity to shape the future of the billing and cash function in a fast-moving, multinational environment. With a focus on operational excellence, you will drive process improvements, build strong stakeholder relationships, and lead the organization into a future of enhanced financial performance. This is your opportunity to make a meaningful impact by reshaping Credit Control & Billing services and delivering exceptional results in a large-scale, multinational, and B2B environment. Location: North Dublin Package: Competitive salary + 15% bonus, pension, hybrid working, and on-site parking Core Ownership Receivables Management - Responsible for all collection and accounts receivable activity for the business to ensure cash is collected within terms with debtor queries resolved within agreed SLAs. Accountable for creating, maintaining, and reporting on all metrics related to Accounts receivable, and bad debt and recommending accrual/write-off for potentially doubtful accounts to Accounting on a monthly/quarterly basis. Leading regular meetings with the Operations teams to discuss invoice aging and specific accounts where there are collection concerns. Responsible for the timely and accurate posting/reconciliation of all cash. End-to-End Collections & Billing cycle: Ensure timely and accurate billing, collections, cash application, credit assessment, customer profile maintenance, and support the accounting function on cash forecasting and reporting. Responsible for ensuring cash receivables goals are achieved or exceeded and providing seamless support to the finance and operations teams. Audit & Compliance: Accountable for all audit requests from both internal and external auditors, including but not limited to process maps, reporting, sample documentation, etc. Performance Metrics: Weekly/monthly/quarterly reporting on all key metrics for senior management including MOM and YOY trend/variance analysis. Risk & Control: The position must ensure controls are in place to safeguard company assets, ensure customer accounts are accurately reflected, customer credit levels and risk are managed properly, consumer inquiries are managed appropriately, cost effectively, and ensure overall high internal and external customer service and satisfaction. Person Specification & Qualifications BA in Finance, Accounting, Business Administration, or a related field Extensive experience in large team management Proven record of receivables management in a corporate multinational environment with 8- 10 years leadership experience supporting multiple business groups with increasing levels of responsibilities including successfully enhancing and streamlining processes. Subject Matter Expert in end-to-end credit and collection processes including credit assessment; invoice processing; collections; cash applications. Ability to actively engage stakeholders and customers to ensure standard processes and projects are developed and executed consistently within the business. Strong Interpersonal and communication and negotiation skills with an ability to establish credibility based on expertise within the organization. Ability to effectively present information to various levels of an organization. Strong ability to work well in teams and develop strong rapport with senior and executive management. Ability to thrive under tight deadlines and high-pressure situations. Attention to detail and excellent problem solving and analytical skills. Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative. BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES. Skills: credit control director manager billing OTC billing accounts receivable senior manager Benefits: Work From Home Bonus Pension Hybrid