Home Saudi Arabia Customer Service - Riyadh

Home Saudi Arabia Customer Service - Riyadh

Customer Service - Riyadh

Full time at a Laimoon Verified Company in Saudi Arabia
Posted on December 25, 2024

Job details

Main Job Purpose:Ensure the optimal rental experience by maximizing sales and service opportunities for every customer.Accountabilities:Communicate with customers to answer questions and address concerns about their reservations or rental vehicles.Help customers choose a vehicle that meets their needs, based on factors such as price and size of the vehicle.Inform customers of any damage on the vehicle before renting it.Prepare the rental agreement while advising on and upselling vehicles and optional extras to the customer according to their needs while informing them of the contract details, rental policies, and procedures.Actively manage vehicle maintenance, inventory, cash sheets, and daily business reports.Process payments in connection with credit card using the company system, process the balance of daily transactions, prepare bank deposits, and keep records of transactions and the number of customers renting vehicles.Responsible for opening and closing rental agreements in the system with full compliance with company policy and procedures.Responsible for collecting the rental charges from customers using various payment methods (Cash / POS / Bank Transfer).Responsible for depositing the cash collected from customers in the company's bank account on a daily basis.Responsible for doing end-of-duty reports such as Daily Collection Report, POS Machines Reconciliation, and Vehicles Status Report.Oversee the driver's work of checking tyres, accessories, mileage, among other things, and proceed to process a complaint if there is damage.Update inventory of vehicles that are in use or in maintenance.Ensure the driver cleans the vehicle and fills the gas for the next client.

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