Home Saudi Arabia Payment Getaways Operations Manager

Home Saudi Arabia Payment Getaways Operations Manager

Payment Getaways Operations Manager

Full time at a Laimoon Verified Company in Saudi Arabia
Posted on December 25, 2024

Job details

The Payment Getaways Operations Manager plays a crucial role in the day-to-day operations and performance of the company's payment processing ecosystem.

You will lead a team of payment specialists to ensure seamless, secure, and efficient payment transactions for the company's merchants and customers.

Your collaboration with cross-functional teams to streamline workflows, address challenges, and optimize the payment infrastructure is integral to supporting the company's business growth.

Responsibilities

Manage a team of payment specialists responsible for processing, reconciling, and monitoring transactions

Develop and implement operational policies, procedures, and controls to ensure compliance

Analyze data, identify trends, and implement process improvements to enhance efficiency and customer experience

Serve as the primary point of contact for merchants and providers to resolve payment-related issues

Collaborate with the Fraud Risk Analytics team to develop fraud detection and prevention measures

Identify automation and integration opportunities to streamline operations

Monitor performance metrics, KPIs, and SLAs and report on the health of the payment ecosystem

Contribute to the development and enhancement of payment-related platform features

Provide subject matter expertise and recommendations to cross-functional teams

Stay updated on industry trends, technologies, and regulations, and implement necessary changes

Partner with Product Managers to drive innovation and improve user experience

Manage and develop the team to operate 24x7x365 financial support and payment processes

Support launches of new payment options and partner onboarding

Requirements

Bachelor's degree in Computer science, Finance, or a related field

5+ years of Payment Getaways Operations management experience, preferably in e-commerce or financial services

Strong understanding of payment processing workflows, gateways, and integrations

Familiarity with industry regulations, security standards, and fraud prevention strategies

Proficient in data analysis, reporting, and process optimization

Excellent project management, problem-solving, and decision-making skills

Proven ability to lead and motivate a team of payment specialists

Effective communication and stakeholder management skills

Experience with reconciliation, dispute resolution, and chargeback management

Strong quantitative and analytical skills, with proficiency in financial modeling and databases

Ability to understand business operations and their impact on the finance team

Vital research, critical thinking, and problem-solving skills

Experience with B2C technology, fintech, and/or payment services is advantageous

#J-18808-Ljbffr Operations & Business Administration

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