PMO - Cybersecurity

Looking for PMO (Manager & Customer Success) with 8-12 years of experience in Cyber Security and who can support remotely. About The Role Essential duties & responsibilities:

• Lead a team of Project Managers, QA specialists, and Operations specialists, providing them with guidance and mentorship.
• Ensure project ownership and delivery to meet or exceed client expectations.
• Streamline existing processes to establish organized and efficient workflows.
• Actively engage with the regional sales team and support them in selling our services by participating in client calls, answering queries, and working on complex project scoping.
• Evaluate project management and operational processes for opportunities to enhance efficiency.
• Champion customer experience by introducing regular client satisfaction surveys and analyzing the results to improve overall customer satisfaction.
• Ensure appropriate metrics are collected, analyzed and present this analysis through periodic reports and presentations.
• Measure project performance using appropriate systems, tools, and techniques.
• Ensure resource availability and allocation.
• Oversee the creation of monthly and quarterly reports highlighting consultancy and training performance.
• Drive process improvements within the teams, fostering a culture of continuous enhancement

About You Essential:

• Proven experience (5+ years) in project management, with a track record of successfully leading teams and delivering projects on time and within budget.
• A passionate cybersecurity professional with an unruly desire to do good.
• Exceptional leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to adapt to a fast-paced and dynamic work environment.
• Excellent organizational and time management skills.
• Experience in managing offensive security projects (such as penetration testing, red teaming, and purple teaming) and/or infosec training is a strong plus.
• Project Management certification is a plus.

About Us About Claranet Founded at the beginning of the dot.com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernization experts, who deliver solutions across 11+ countries. At Claranet, we’re experienced in implementing progressive technology solutions which help our customers solve their epic business challenges. We’re committed to understanding their problems, delivering answers quickly, and making a lasting impact to their business. We are agile, focused and experienced in business modernization. Our approach helps customers make genuine, significant shifts in their business strategy, to deliver financial savings, boost innovation, and create a resilient business. We continually invest in our people and the latest technologies, so our customers get peace of mind knowing that they have access to the best talent and services. In the UK we have over 500 staff working in London, Gloucester, Warrington, Bristol, and Leeds, or as homeworkers. Working for Claranet Here at Claranet we pride ourselves on going the extra mile for and with our employees (yes, we really mean with). We offer an extensive benefits package that you can tailor to your needs, inclusive of a matching contribution pension scheme, healthcare, insurance, dental, discounted gyms and app supported benefit access. But what we think makes us different is ‘Team Claranet,’ our dedicated internal part of the business that supports you with matters close to your heart. We proudly support local charities in each of our office locations, support employees with paid charity leave, organize key charity fundraising event per year and have a dedicated committee responsible for supporting employee’s fundraising efforts. Claranet are one of the 10 founding members of TC4RE (Technology Community for Racial Equality.) Being a part of a group of leading UK technology organizations, we are dedicated to building a more diverse and inclusive workforce. We are also very proud members of Tech Talent Charter, a government supported, industry-led membership group created to address the UK’s tech talent shortage and diversity gap through collective action. Our Vision Our vision is to become the most trusted technology solutions partner; renowned for being the best and brightest, having lasting impact with our customers and delivering exceptional returns to our stakeholders. Role summary: As a Manager of the Project Management Operations and Customer Success, you will lead a team of Project Managers, QA specialists, and Operations specialists. Your primary responsibilities will revolve around ensuring successful project deliveries, client satisfaction, and operational efficiency. The organization unit’s work consists mainly of security consulting (carrying out penetration tests, security reviews and assessments) as well as security training. You will work with a team of talented security consultants to balance both the consulting and training requirements of the business unit. By actively engaging with cross-functional teams and leveraging your leadership skills, cyber security knowledge and experience, you will contribute to the smooth running of the overall operations.