Sr Support Engineer

ROLE : Senior Support/Maintenance Specialist / Engineer LOCATION : India / Remote JOB SUMMARY: Senior role in the production management function that support the firm’s various business functions. RESPONSIBILITIES: • Work actively with team members to analyze and resolve application issues • Identify defects, discrepancies, and trends by ways of code debugging or log analysis • Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas • Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly • Adopt various tools developed by the Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost. • Identify alerts / processes that can be automated and then work with the Engineering team in automating them • Challenge existing application setup, processing and suggest different ways to solve problem or improve stability • Actively participate in Change management process with view to manage risk in production environment • Build and improve run books for generalists to minimize operational errors and gain fungibility / efficiency • Develop reports that provide trending statistics to track and manage application health and support service performance • Willing to learn and troubleshoot/support proprietary technologies not available through market place. No knowledge of proprietary technologies is required pre-hire MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor’s degree (U.S. or equivalent) and Five (5) years of relevant work experience or a Master’s degree (U.S. or equivalent) and Three (3) years of relevant work experience MUST HAVE SKILLS/QUALIFICATIONS: • Computer Science concept of Data Structures in practical use cases • Problem solving in a development or production environment, including experience observing patterns, analysing root cause and suggesting ideas to resolve issues • Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions • Strong knowledge of SQL / RDBMS environments, especially Sybase ASE/IQ & DB2. • Knowledge of Object Oriented programming languages: Java / C / C++• Knowledge of Scripting languages: Shell script, Perl, JavaScript or Python. OPTIONAL SKILLS / QUALIFICATIONS : • Experience in ADP Wilco / Broadridge’s Gloss suite of products. • Experience in the Financial Service Industry, especially wealth management / core custody functions • Degree in Computer Science