Job details
Position Title: Call Center Agent JPC – 3225 Location: Dubai Language: Excellent in English & Arabic. Exclusively for UAE National Job Description
- Managing large amounts of inbound and outbound calls in a timely manner.
- Following call center “scripts” when handling different topics.
- Identifying customers’ needs, clarifying information, researching every issue, and providing solutions.
- Seizing opportunities to upsell products when they arise.
- Building sustainable relationships and engaging customers by going the extra mile.
- Keeping records of all conversations in our call center database in a comprehensible way.
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