Senior Learning Events Coordinator

Job Description - Senior Learning Events Coordinator (2400840)

Description

GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally. From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts.

Role Summary

We are currently seeking a Senior Learning Events Coordinator, who will play a pivotal role in managing administrative tasks and coordinating the life cycle of learning and training events for our global clients. This position involves close collaboration with key internal and client stakeholders to ensure full understanding of objectives, scope, and scale of the learning and training events we support, which range from virtual sessions to in-person onsite deliveries. Your responsibilities will encompass working from a given brief, securing suitable venues, managing event agendas, managing event operations, ensuring seamless event coordination on the day, as well as analyzing and implementing feedback after the event has concluded. To excel in this role, you will need to develop a deep understanding of both our internal operations and our client's businesses. You should exhibit confidence, possess excellent prioritization skills to manage a diverse workload, project a professional image, and demonstrate impeccable written and verbal communication abilities. You will need to be comfortable and confident in delegating tasks to Learning Events Coordinators, taking initiative to problem-solve perceived risks, and managing expectations of others. This position may also require occasional travel and attendance at evening events.

Key Responsibilities

1. Understand the unique requirements for each event.
2. Build relationships with external stakeholders and seek external input into decision making processes.
3. Support the development / management of event budgets and efficiently plan events within said budget and within tight time constraints.
4. Allocate and monitor work to achieve deadlines stipulated by the client in order to deliver the program objectives.
5. Manage the booking of venues, coordinating AV support, catering, and conference services.
6. Manage speaker arrangements and agenda sessions.
7. Manage and communicate with internal stakeholder, client stakeholders, and external vendors, to a Senior Executive level.
8. Manage various event operations, such as communication, travel support, and roster management.
9. Handle learner inquiries via phone or email, managing escalations as per service level agreements, and suggest improvements as needed.
10. Effectively communicate event handovers, including all important and relevant information.
11. Moderate / support the delivery of both virtual and onsite events.
12. Oversee event proceedings and promptly address any issues that may arise.
13. Support or deputize the Regional Learning Program Manager.
14. Delegate administrative tasks to Learning Events Coordinator’s where necessary.
15. Evaluate the success of events and submit comprehensive impact reports.
16. Where possible provide value added services as appropriate for continuous improvement.
17. Raise any potential challenges or risks within the appropriate guidelines and processes.

Person Specification

Experience

1. Ability to make appropriate financial and customer service decisions.
2. Experience of working in a global capacity (across regions / time zones).
3. Previous administration experience (minimum 4 years).
4. Proven experience of onsite event coordination and support.
5. Experience with Teams or Zoom.
6. Advanced knowledge of Microsoft Office.
7. Proven effective communication skills, including verbal and written.
8. Excellent organizational skills with a customer-focused approach.
9. Ability to prioritize and manage a range of tasks simultaneously.
10. Efficient and organized with strong attention to detail.

With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter. GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class. #J-18808-Ljbffr