Director User Experience Design-Remote
Job details
Our Team: About Vista Corporate Solutions Vistaprint (a Cimpress Company) is the ecommerce industry leader in personalized physical and digital products, with over 23 years of legacy. We empower over 20 million global customers to make an impression – and we’re fuelled by forward-thinking and innovative technology. Vista Corporate Solutions is a line of business under VistaPrint serving the commercial mid-market segment (companies with over 20 employees) and the small reseller segment, with a suite of solutions including ProShop and ProAdvantage:
- Proshop helps companies overcome the logistical challenges of creating and ordering custom print and promotional items across several teams while ensuring brand consistency. Our long-term aspiration is to help larger businesses portray and grow a consistent brand image via design and brand-management capabilities, on print and digital mediums.
- ProAdvantage allows small resellers to focus on what they love most: creating, and what matters the most to them: their business, while we take care of order fulfillment for them.
- Defining and implementing operating model and UX best practices
- General mentorship and guidance for our 10 UX team members based in India
- Fostering a sense of community and inclusion
- Articulate a comprehensive strategy for solving complex, multi-team and multi-domain problems.
- Contribute thought leadership and design execution towards a long-term VCS experience strategy and vision.
- Collaborate with peers and leaders to drive cross-functional alignment, push creativity and innovation, and move the needle on established thinking.
- Mentor Product Designers and address design challenges through regular interactions.
- Lead and grow a design team to optimize, conceptualize, and deliver inspiring product design solutions.
- Attract, inspire, and develop talent across the larger Vista UX + design community.
- Lead and mentor discovery and delivery across multiple teams.
- Set and review actionable goals, providing feedback and holding designers accountable.
- Shape ambiguous ideas into concrete user stories and innovative product experiences using a user-centered design process.
- Champion a strong, user-centered design practice to build a thriving design culture.
- Deliver clear feedback and improve communication within the domain and with stakeholders.
- Deliver work in matrixed organizations with direct influence both within and outside reporting lines.
- Build relationships with stakeholders and balance team needs with wider organization.
- Take responsibility for the UX Design team culture, identifying and executing design-specific initiatives and improvements.
- Ensure high design quality and provide strong UX and visual direction.
- Champion and share design expertise to evangelize UX and build a strong design culture.
- 12+ years of experience designing innovative digital products in the e-commerce space, within large-scale product and service ecosystems.
- 8+ years of experience working collaboratively with product, engineering, design, content and user research teams.
- 6+ years advising and mentoring more junior designers, and guiding multi-disciplinary collaborators through a successful user-centered process.
- Strong discovery skills, including examples of leading discovery that influenced work across multiple teams
- Strong delivery skills, including multiple case studies and a track record demonstration of driving delivery across multiple teams, providing user-centered, creative, and innovative design solutions that had measurable positive impact for users and the business.
- Ability to articulate a comprehensive strategy for how to solve complex problems that span use-cases across multiple teams
- Ability to plan, moderate, and complete a variety of goal-oriented workshops across collaborators, leading to exciting new insights, new-found consensus, and critical alignment.
- Strong communication and relationship building skills, including the ability to thrive, influence teams, inspire change in large organizations, and lead executive collaborators.
- Experience demonstrating quantitative and/or qualitative data to inspire design concepts, prioritize features, validate new product designs and communicate decisions to partners.
- Ability to navigate ambiguity, try new things in your designs, and find opportunities for significant improvements to the existing product ecosystem.
- Excellent presentation skills and the ability to articulate sophisticated concepts to cross functional audiences in person, remotely, in real time, and asynchronously.
- Excellent visual and typographic sensibility, and excellence in UX design, interaction design, motion design, native app design, content strategy and information architecture.
- Guide in most design tools such as Adobe Creative Suite, Figma, and/or Sketch used to create high-fidelity mock-ups and prototypes.
- Well-respected authority in design process and innovation, both internally and in the broader design community.
- Relevant degree in field of Design or HCI.
- Experience with service design, or designing, aligning, and optimizing an organization's operations to better support the experiences of both the user and employee.
- Experience identifying and prioritizing features, as well as participating in complex roadmap planning.
- Ability to deliver work in matrixed organizations with direct influence both within reporting lines and outside of reporting
- Track record of success working with globally distributed teams, and in highly matrixed organizations.
- Experience using code to create fully or partially functional prototypes, to be used in user research and/or internal socializing of design concepts.
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